Sarena Hansen | Page 14

Everyone was very nice and professional and my car was done in a timely manner! done in a timely manner! More

by ganfam20 Verified Customer Verified Customer

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I’m not too thrilled with having to bring my wife’s car in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being m in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being made in real time. They had some interesting and excellent coffee as well as snacks to ease the pain of waiting. I also had a very nice chat with the older gentleman who gave me the car when it was finished. I highly rate the service and congenial personnel. . More

by Mike-vonfliegerlied Verified Customer Verified Customer

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Good morning good morning when I was there I was talking to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said som to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said someone had a crowbar that was trying to break into my car so I took it somewhere else and it was not that a crowbar somebody would have tore my car up and then she said someone in my neighborhood must not like me cuz I'm getting and I told her I did not say that she was saying words in my mouth she needs to take public relations to listen to people not put words in your mouth but I love your service I love the car and I love coming there and I still feel like it's family but she needs and some of the other workers there need to be more people friendly I'm no harm in tenant majority of the people the new people are there are females and they're not understanding and walk around like they're running things they do not speak and when I got dropped off my car and the lady that's supposed to open the door waited until I walked around to get into Uber then she opens the front door shame shame shame service there from the some of the workers there is guess what make you not come there but I enjoy there I still tell people to buy a car from Russ Darrow I enjoy that location and the people there they still make me feel like family but the new group of people that you have there they need to be regrouped and retrained especially the one that work with me thank you very much More

by NOCASH4U223 Verified Customer Verified Customer

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Highly efficient process. Top notch checkup for the vehicle. Would recommend to any Kia owner Top notch checkup for the vehicle. Would recommend to any Kia owner More

by BRETTOLLEFSON Verified Customer Verified Customer

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I am still not satisfied with my service ( new motor was installed and once I got it home the engine light came on so I bought it back up to Russ Darrow and they said it was my Cadillac converter ) how is t installed and once I got it home the engine light came on so I bought it back up to Russ Darrow and they said it was my Cadillac converter ) how is that so when you just did an overall inspection-I still have not heard back from the manager o spoke with and it’s been almost 90 days More

by NANCYMFERGUSON Verified Customer Verified Customer

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Very good customer service and friendly welcoming and kind always smiling and offering snacks and beverages kind always smiling and offering snacks and beverages More

by bhopson0 Verified Customer Verified Customer

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Great personalities and very welcoming. I’ve never had a problem or felt ignored. Thanks for help I’ve never had a problem or felt ignored. Thanks for help More

by Jerry Verified Customer Verified Customer

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Excellent customer service, polite, informative, liked the service video, periodic updates, price updates, service update. the service video, periodic updates, price updates, service update. More

by DEBRABERDINE Verified Customer Verified Customer

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