I prefer the West Madison location.
Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt
Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt
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by RRAMIREZ196877
Verified Customer
Verified Customer
Service Price Transparency
Chris was excellent and outstanding.
Gave great service and got my car done right on time.
Gave great service and got my car done right on time.
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by Yolo121
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thanks for your feedback. We’re pleased our team provided outstanding service and completed your Chevrolet Malibu on time.
Matt Kiscellus
matt.kiscellus@russdarrow.com
A few years back this was a great all-in-one dealer and
service center, did through jobs in reasonable time, if not with a bit of a wallet dent. Now, multiple of their services are no longer available, suc
service center, did through jobs in reasonable time, if not with a bit of a wallet dent. Now, multiple of their services are no longer available, such as emission testing or rear wiper blade replacement. And even if you select a simple service, it seems to take 50% longer than it should and used to. But it's not all bad, they are still through in the work and service they offer and I trust them to do it right. Overall, they are still good overall, but the price point is not for the feint of heart and you will have to diversify for certain things.
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by Jonathon Wenzel
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you for your review, Jonathon. Customer service is our top priority, and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We value your business and hope to see you again!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Very happy with the service.
I appreciated the price transparency and receiving a video of the engine with repairs.
I appreciated the price transparency and receiving a video of the engine with repairs.
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by Melzoem
Verified Customer
Verified Customer
Other Employees Tagged:
Connor Sawyer
May 01, 2026 -
Russ Darrow Kia of Wauwatosa responded
It’s wonderful to know the transparent pricing and engine repair video made your service experience clear. We’re pleased your Kia Optima received the attention it deserved. Thanks for sharing your feedback.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Everyone is always friendly, informational and gets me in
and out as quickly as possible.
and out as quickly as possible.
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by XXHK23XX
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you for sharing your experience with our service team. We’re glad to hear they provided friendly guidance and efficient care for your Kia Sorento. We look forward to your next visit.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Great place to service my vehicle the service advisor was
great and very helpful and wait time was short.
great and very helpful and wait time was short.
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by Jr1390
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Russ Darrow Kia of Wauwatosa responded
We appreciate you trusting us with your Kia Telluride service and sharing a 5-star rating. We’re pleased our service advisor was helpful and that your wait was brief.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Fast, friendly and knowledgeable.
Had patience and answered all of my questions, even the silly ones. Very helpful.
Had patience and answered all of my questions, even the silly ones. Very helpful.
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by DCAMPO
Verified Customer
Verified Customer
Other Employees Tagged:
Connor Sawyer
Apr 29, 2026 -
Russ Darrow Kia of Wauwatosa responded
It’s wonderful to hear Connor provided fast, friendly, and knowledgeable service and took time to answer all your questions. Thank you for trusting us with your Kia Sportage. We look forward to serving you again soon.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Very convenient by being close to the freeway.
The people are knowledgeable and friendly. It was a very fast service.
The people are knowledgeable and friendly. It was a very fast service.
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by donovan.bell
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Russ Darrow Kia of Wauwatosa responded
What a pleasure to see you appreciated our location near the freeway and our knowledgeable, friendly team. It’s great to hear that your Kia Seltos received fast service. We look forward to helping with your next visit.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Connor was attentive to my needs, quick, professional and
pleasant. A quality representative, and personable.
pleasant. A quality representative, and personable.
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by Tom.
Service Price Transparency
Apr 02, 2026 -
Russ Darrow Kia of Wauwatosa responded
Thank you for your kind feedback. We’re delighted Connor provided efficient, friendly, and accommodating service on your Kia Soul. We look forward to assisting you again.
Matt Kiscellus
matt.kiscellus@russdarrow.com
My car broke down and within 24hrs it was fixed.
Great service and customer care. Love the videos from the technicians too.
Great service and customer care. Love the videos from the technicians too.
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by jknowski
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
Russ Darrow Kia of Wauwatosa responded
We’re pleased your Kia was back on the road in under 24 hours after the breakdown. It’s great the technician videos kept you informed and our team’s care stood out. Thank you for your kind feedback.
Matt Kiscellus
matt.kiscellus@russdarrow.com