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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 10

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
138 Reviews

Dealership Experience

5 yrs, 4 mos

4.4

138 Reviews

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138 Reviews of Sarena Hansen

May 13, 2025

Dealership Rating
Employee Rating

We have been coming to this dealership to make repairs, and purchase a new vehicle they have not disappointed. More

by Carlar711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

May 10, 2025

Dealership Rating
Employee Rating

Everything was done fast and efficient. Every time i go there everyone is kind and gets me in and out. More

by ToddK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

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May 10, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

May 02, 2025

Dealership Rating
Employee Rating

I made an appointment for yesterday last week and they didn't have it on the More

by SharonSkornia
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 02, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Sharon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 30, 2025

Dealership Rating
Employee Rating

Friendly staff. .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing More

by OLSPLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

April 29, 2025

Dealership Rating
Employee Rating

Great job for my car. After changing oil, car had the signal of engine. They fixed it well. More

by SeonJoo Oh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Christy

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Apr 29, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

April 27, 2025

Dealership Rating
Employee Rating

Awesome friendly efficient responsive customer satisfaction at its highest theykoa really does a great job More

by VENCEBOOKER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

April 24, 2025

Dealership Rating
Employee Rating

Sarena has always been my goto service advisor at Tosa Kia. Treats customers well informed. More

by VetNavyChief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Christy

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Apr 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

April 22, 2025

Dealership Rating
Employee Rating

Our sales rep was baked Brianna and she was excellent. From intake to sale we had a great experience. More

by SAVINES
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Apr 22, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 20, 2025

Dealership Rating
Employee Rating

Very good service to satisfaction I Took care of all of my concerns in Mary satisfactory mannerwould recommend them to anybody More

by Greg rich 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

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Apr 20, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 17, 2025

Dealership Rating
Employee Rating

My experience here was really good. I came in and I was helped immediately and my car was also ready within an hour More

by Montral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernardo Solano

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Apr 17, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

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