Ryan Rummerfield

Inside Theft and Management Cover-Up – Avoid This Service Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it re Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it resulted in $1,594 worth of possessions being stolen from inside their service center, followed by an intentional cover-up by their lead technician. The Facts: 1. The Lie: The morning after dropping off my vehicle, the lead service tech (Kevin) explained my vehicle had been broken into in the outdoor parking lot overnight. He pointed out planted cigarette ash on the passenger seat as "proof." 2. The Refusal: Because it was framed as an outdoor parking lot incident, the service manager (Krysta) immediately refused to reimburse me for the $1,594 in stolen items. 3. The Dash Cam Proof: When I picked up my vehicle, I reviewed my dash cam footage. The video explicitly proved that my vehicle never left the indoor service bay. The entire "parking lot break-in" was completely fabricated by the staff. Kevin even unplugged my camera once he realized it was there, which ironically locked the video loop and preserved the exact footage I needed. 4. Management's Response: I bypassed the service department and sent the undeniable video evidence directly to the General Manager (Ryan). Only when faced with explicit video proof did the dealership finally agree to reimburse me for the stolen items. The Bottom Line: Two months later, my vehicle needed service again. I called to verify if the technician who fabricated the break-in had been terminated. Kevin is still actively employed there. If management is willing to retain a lead technician who explicitly covers up internal theft and lies to customers, your vehicle and belongings are not safe there. Take your business to an honest, independent shop instead. More

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I went to Dick’s to get the supposed free “Engine Fire Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the afterm Recall” work done. After my van was in their shop for 6 hours they called me to say they were going to charge me to remove and re- install the aftermarket skid plate. This is about a 10 minute job (5 easily accessible bolts). This meant that my “free recall fix”, due to Dodges failure, was now going to cost me money. This and the fact that they wanted an extra 3% if I used a credit card to pay were signs that I was dealing with a “nickel and dime, low budget operation”. I chose Dick’s because they were the closest dealer to me and I was looking for a shop to do the maintenance and repair on my recently purchased Promaster camper van. I will be looking elsewhere. Sincerely Tim Foster. More

by NONE41 Verified Customer Verified Customer

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It was very easy to deal with Solomon was very knowledgeable. Management team was very helpful.. Very happy. knowledgeable. Management team was very helpful.. Very happy. More

by eldeeb_tarek Verified Customer Verified Customer

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Very easy to do a transaction. Honest, efficient and good guys. I recommend them for Jeep purchase and service. Honest, efficient and good guys. I recommend them for Jeep purchase and service. More

by jharn Verified Customer Verified Customer

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Good people. If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! More

by Shayne Verified Customer Verified Customer

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Overall we give Dick's five stars but that is only because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with Rachel through text messages about it, received incorrect information during online chat with Brandon, the initial financing offer was 2% more than what Rachel said our top rate would be. The finance department pushed using a bank with a notorious reputation but Ryan and Mike Johnston got the paperwork figured out for us so we could use a bank with an excellent reputation. That extra effort made us satisfied customers and we will recommend Dick's to anyone with a few warnings about what to watch for with the finance department. You can be honest and still make a profit. Think about training your sales agents on how to complete the financing side so the customers can have a great experience all the way through. More

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Really appreciated each step of my experience; from receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. More

by raptorbill Verified Customer Verified Customer

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I drove to Wilsonville in my Ford Raptor and the tire light came on so I pulled in the Dicks Wilsonville Ram Dealer and asked them to help because my tire was going flat fast. They found a scew in my tir light came on so I pulled in the Dicks Wilsonville Ram Dealer and asked them to help because my tire was going flat fast. They found a scew in my tire and repaired it for me. I got a bill for $80 for the repair which I was about to pay but Ryan Rummerfield the General Manager happend to be standing there and stating that they would not charge me for the repair! I was very grateful for that and very surprised since I was driving a Ford... needless to say, I now own a TRX. Thanks Ryan and team at Dicks! More

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I came in on a Saturday looking for the Rebel X Ram 2025. I talked with salesman Harrison and Joe from finance. Joe stated up front that I would get $5K in incentives and 4.79% interest. Joe offered that wit I talked with salesman Harrison and Joe from finance. Joe stated up front that I would get $5K in incentives and 4.79% interest. Joe offered that without me even asking! I was all in. That was the Bait. Joe worked up the paperwork for us to come in, sign, and take home our new truck. We were so excited! Switch-the paperwork shows 7.99% with a payment of $1250/month. The best part? They would be CHARGING us for the warranty! We would pay for the warranty…the one that comes with every single new vehicle purchase? Not the extended warranty that is discussed at signing, the FACTORY warranty. Wait. WHAT? We were done. We decided to write an email to Ryan Rummerfield (Sales GM) stating everything we experienced. There has been no response from him, which really doesn’t surprise me. Days later, the Service GM Drew called. He had heard that we canceled a service for another vehicle we own and took it upon himself to find out why. Drew gets five stars. Ryan would get zero stars if that were an option. I wouldn’t be surprised to learn he trained good ol’ Joe himself. More

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There were a few mistakes made during the initial processing of my vehicle. But the dealership stood behind everything and it was a pretty smooth transition through service. processing of my vehicle. But the dealership stood behind everything and it was a pretty smooth transition through service. More

by Bruce Verified Customer Verified Customer

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