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Kassidy Donado
Kassidy Donado at Dick’s CJDR of Wilsonville

Kassidy Donado

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.2
23 Reviews
4.2

23 Reviews

Write a Review

23 Reviews of Kassidy Donado

August 26, 2026

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Employee Rating

Friendly, knowledgeable and kept us up to speed on the status of the repairs in a timely manner. More

by none41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Ruff, Eric Austin, Kylie Lima, Brianna Heddings, Felicia Langford, Kelsea Crownover, Krysta Lemley

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Aug 26, 2026

Dick’s CJDR of Wilsonville responded

Your mention of our timely updates and attentive support reflects how our service team prioritizes clear communication. Knowing that our helpful, knowledgeable approach met your needs means a great deal to us.

March 27, 2025

Dealership Rating
Employee Rating

Very pleased with my service work. Kassidy and Krysta were great and kept me in the loop. More

by dross4045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krysta Lemley

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Mar 28, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you were pleased with your service at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Kassidy and Krysta provided excellent communication throughout your experience. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 25, 2025

Dealership Rating
Employee Rating

Good dealership good service good customer service good location no problems very helpful group of people More

by nomadcommunications71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Austin

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Mar 25, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We appreciate your positive feedback about Dick's Chrysler Jeep Dodge of Wilsonville and are thrilled to hear that you had a great experience with our team. We’re always here to provide helpful service. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 22, 2025

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Employee Rating

The service department was timely and did the work necessary a good job and experience thank you More

by johnrealty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Heddings, Kelsea Crownover

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March 17, 2025

Dealership Rating
Employee Rating

Underwhelming experience. Prior dealerships provided photos along the way and never provided when asked. Had to go out of my way for updates on promised return dates. Was pass More

by Christian W
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2025

Dick’s CJDR of Wilsonville responded

Thank you, Christian, for sharing your experience with us. I appreciate your feedback and understand your concerns regarding communication and updates during your service visit at Dick's Chrysler Jeep Dodge of Wilsonville. We strive to provide a seamless experience, and we will reach out to you soon to work towards a resolution. Thank you for your patience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

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Employee Rating

Frustrating. Due to issues caused by the dealership my vehicle took 5 days longer than expected which forced me to rent a car that I paid for out of pocket and wo More

by Tim Durkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Tim. We understand that the extended wait time for your vehicle was frustrating and that it caused you additional expenses. We're glad to hear that the repairs were completed to your satisfaction. We will reach out soon to discuss your concerns further and work towards a resolution. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

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Employee Rating

Your service levels have gone down since the ownership change, and the prices have increased significantly. I am probably going to look for a different shop. More

by p.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback with us. I understand your concerns regarding the changes in our service levels and pricing at Dick's Chrysler Jeep Dodge of Wilsonville. We are committed to maintaining high standards and providing great value to all our customers. We will reach out to you soon to discuss this matter further and work towards a resolution. Your input is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Dealership Rating
Employee Rating

Great service, exceptional follow up and communication while vehicle is being serviced and when completed More

by Scrufty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced great service and appreciated our follow-up and communication during your vehicle's service at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Dealership Rating
Employee Rating

Helpful and friendly staff. Always going above and beyond to make their customers are taken care of! More

by droppsry14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We greatly appreciate your kind words about our helpful and friendly staff at Dick's Chrysler Jeep Dodge of Wilsonville. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you felt well taken care of. We look forward to welcoming you back next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 06, 2025

Dealership Rating
Employee Rating

What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy More

by kevinpattlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Ruff, Joshua DeLaunay, Tarek Eldeeb, Eric Austin, Kylie Lima, Brandon Bodine , Tyler George, Michael Kinney, Drew Pierce

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Jan 08, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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