Krysta Lemley

Great service department! Everyone was very helpful and friendly! I will be returning for all my services here! Everyone was very helpful and friendly! I will be returning for all my services here! More

by Moch94 Verified Customer Verified Customer

Print

The service department does an amazing job. So thankful how much they care about they re customers So thankful how much they care about they re customers More

by ghostridershorty Verified Customer Verified Customer

Print

Friendly, knowledgeable and kept us up to speed on the status of the repairs in a timely manner. status of the repairs in a timely manner. More

by none41 Verified Customer Verified Customer

Print

Inside Theft and Management Cover-Up – Avoid This Service Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it re Department DO NOT TRUST THIS DEALERSHIP WITH YOUR VEHICLE OR POSSESSIONS. I brought my vehicle to Dick's CDRJ in Wilsonville for repairs, and it resulted in $1,594 worth of possessions being stolen from inside their service center, followed by an intentional cover-up by their lead technician. The Facts: 1. The Lie: The morning after dropping off my vehicle, the lead service tech (Kevin) explained my vehicle had been broken into in the outdoor parking lot overnight. He pointed out planted cigarette ash on the passenger seat as "proof." 2. The Refusal: Because it was framed as an outdoor parking lot incident, the service manager (Krysta) immediately refused to reimburse me for the $1,594 in stolen items. 3. The Dash Cam Proof: When I picked up my vehicle, I reviewed my dash cam footage. The video explicitly proved that my vehicle never left the indoor service bay. The entire "parking lot break-in" was completely fabricated by the staff. Kevin even unplugged my camera once he realized it was there, which ironically locked the video loop and preserved the exact footage I needed. 4. Management's Response: I bypassed the service department and sent the undeniable video evidence directly to the General Manager (Ryan). Only when faced with explicit video proof did the dealership finally agree to reimburse me for the stolen items. The Bottom Line: Two months later, my vehicle needed service again. I called to verify if the technician who fabricated the break-in had been terminated. Kevin is still actively employed there. If management is willing to retain a lead technician who explicitly covers up internal theft and lies to customers, your vehicle and belongings are not safe there. Take your business to an honest, independent shop instead. More

Print

Numerous issues with service department. Communication and follow through are terrible. I took my wrangler in for a few concerns, only one of which was addressed, and I was told I would need Communication and follow through are terrible. I took my wrangler in for a few concerns, only one of which was addressed, and I was told I would need to bring my vehicle BACK another time to fix the remaining issue. More

Print

Very pleased with my service work. Kassidy and Krysta were great and kept me in the loop. Kassidy and Krysta were great and kept me in the loop. More

by dross4045 Verified Customer Verified Customer

Print