Harrison R

We recently purchased a Jeep Wrangler from Dick's CJDR of Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. T Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. The problems started during the sales process with contradictory information about optional add-ons and financing. We were told different things by different employees regarding down payment limits, and it felt as though accurate information only emerged after we challenged what we were being told. The situation deteriorated further when attempting to follow up on commitments that had been made before the sale. Rather than receiving clear answers, we encountered assumptions, conflicting information, and an apparent lack of communication between staff members. What should have been straightforward customer service became an argument. The most disappointing part was how concerns were handled by management. During one discussion, I was lectured about an employee's personal circumstances rather than my concerns being addressed. A sales manager also attempted to argue with me about Oregon's one-party call recording laws, threatened legal action, and focused on that issue instead of resolving outstanding matters relating to the purchase. What should have been a professional conversation became unnecessarily confrontational. To their credit, Shawn Clancy, the General Sales Manager, eventually stepped in, apologized for our experience, arranged a service appointment, secured the missing second key, and handled our concerns professionally. Without his involvement, this review would likely be one star. We ultimately spent more than $30,000 on a vehicle and left feeling stressed, belittled, and disappointed. Purchasing a car should be an exciting experience, but this one was overshadowed by poor communication, lack of accountability, and unprofessional conduct from several members of the sales team. If you're considering buying a vehicle here, I would strongly recommend dealing directly with senior management from the outset. More

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Premier selection on new rams Great customer service from start to finish Fasted and most streamlined buying experience from start to finish Fasted and most streamlined buying experience More

by fillistrevor Verified Customer Verified Customer

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Very easy to do a transaction. Honest, efficient and good guys. I recommend them for Jeep purchase and service. Honest, efficient and good guys. I recommend them for Jeep purchase and service. More

by jharn Verified Customer Verified Customer

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I don’t recognize either name used on the questionnaire. I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the indoor showroom before locating the car I had arranged a test drive, right where we started. I left the dealership not understanding next steps, after being left for long periods of time and then Harrison coming back and saying “that’s it for now.” Not to mention, the diamond coat of $10 wax applied to the vehicle and ending up being an automatic “non-negotiable” $1000 charge. When the dealership finally got the check and all the paperwork back from our corporate office, I had to reach out and notify them of the tracking info indicating that it had actually been delivered already (after being told that it hadn’t from dealership staff.) I told Joshua that we would be in approx 30 mins later to pick up our vehicle. Wr arrived at the dealership to find Harrison watching YouTube boxing videos on his computer and he told us “great, the car will be ready in 10 minutes. Feel free to have a seat and wait.” We spent over one hour at the dealership after arriving, waiting for them to get it ready? They had over a week to prepare it to be ready and waited until the last minute. This experience was very poor, the business I work in is based in customer service and we have great training allocated for it. This dealership obviously lacks the framework for such and it’s truly disappointing. While waiting for picking up our vehicle, I spoke with a fellow customer whose car died at 90k miles and he was urged into another vehicle. Dodge and Chrysler have terrible reputations so I steer clear from This brand or group. However, I’ve bought several cars from Dick’s auto group in the past and unfortunately this experience was so poor that I will never be purchasing from this location, and am unsure of Dick’s for any future car purchases as a result of this bad experience and will be sharing this with my friends and colleagues to save them the headache. Please work on customer service training, train your staff to at least appear to be busy, and make sure they communicate what the next steps are before the customer leaves the dealership. More

by trevor taylor Verified Customer Verified Customer

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Great service and helpful sales associates! Made the car buying experience smooth and pain free! Made the car buying experience smooth and pain free! More

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I came in on a Saturday looking for the Rebel X Ram 2025. I talked with salesman Harrison and Joe from finance. Joe stated up front that I would get $5K in incentives and 4.79% interest. Joe offered that wit I talked with salesman Harrison and Joe from finance. Joe stated up front that I would get $5K in incentives and 4.79% interest. Joe offered that without me even asking! I was all in. That was the Bait. Joe worked up the paperwork for us to come in, sign, and take home our new truck. We were so excited! Switch-the paperwork shows 7.99% with a payment of $1250/month. The best part? They would be CHARGING us for the warranty! We would pay for the warranty…the one that comes with every single new vehicle purchase? Not the extended warranty that is discussed at signing, the FACTORY warranty. Wait. WHAT? We were done. We decided to write an email to Ryan Rummerfield (Sales GM) stating everything we experienced. There has been no response from him, which really doesn’t surprise me. Days later, the Service GM Drew called. He had heard that we canceled a service for another vehicle we own and took it upon himself to find out why. Drew gets five stars. Ryan would get zero stars if that were an option. I wouldn’t be surprised to learn he trained good ol’ Joe himself. More

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We had a amazing experience with everyone at this dealership. We would recommend everyone to go. dealership. We would recommend everyone to go. More

by Jcerone0 Verified Customer Verified Customer

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Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable. of making our purchase easy and enjoyable. More

by bansheeman_04 Verified Customer Verified Customer

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Incredible facility! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend! More

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Harrison was my saving grace! Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience. Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience. More

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