Ryan Hooper | Page 40

I had a great experience with Palmer Dodge, Luis always provides me with a great experience. Ryan Hooper in parts & sales associate Jay are great as well. provides me with a great experience. Ryan Hooper in parts & sales associate Jay are great as well. More

by dlbelay Verified Customer Verified Customer

Report | Print

Luis Espinosa and Ryan Hooper are always terrific examples of best-of-class professionals focused on customer experience. I recently brought my new Jeep Gladiator Mojave (purchased through Mike Gebha examples of best-of-class professionals focused on customer experience. I recently brought my new Jeep Gladiator Mojave (purchased through Mike Gebhardt, always) over to Palmer to get some work done that was beyond my own toolset. Luis and Ryan coordinated parts and installation quickly and organized the plan with Walter, a crack technician. What was important about this exercise is the Mojave has unique components that many people are just becoming familiar with. The effort required some just-in-time parts delivery and genuine resourcefulness and creativity to get things done perfectly. In fact, Walter's proactiveness and quick thinking identified a genuine safety issue and he fixed it with downright panache. I highly recommend these good men and Palmer Dodge as an organization. More

by brain cork Verified Customer Verified Customer

Report | Print

Jay Starks was absolutely amazing !! Very professional and honest and showed me all options ! I have already referred others to him very happy with my car! and honest and showed me all options ! I have already referred others to him very happy with my car! More

by synethiarollerson Verified Customer Verified Customer

Report | Print

Great customer service throughout!!! My salesman was, Eric Palmer was excellent, also got some help from Austin in answering some questions o had about getting my tint done. Great overall experience Eric Palmer was excellent, also got some help from Austin in answering some questions o had about getting my tint done. Great overall experience More

by SHELDONCOBB Verified Customer Verified Customer

Report | Print

My experience was awesome . Mr. Erol Alkas, my salesman was very knowledgeable and friendly. He is the epitome of a true professional. I will refer others to this dealership. Thank you so much. I just love was very knowledgeable and friendly. He is the epitome of a true professional. I will refer others to this dealership. Thank you so much. I just love my new 2020 Jeep SRT!! More

by nathan_powell69 Verified Customer Verified Customer

Report | Print

Service at Palmer dodge is always courteous and professional. Long standing relationships are very important as a trust factor for me. Roberto deCalpo has been an service coordinator for many year professional. Long standing relationships are very important as a trust factor for me. Roberto deCalpo has been an service coordinator for many years and that makes makes me a solid customer. Harry Beecham More

by harrybeecham Verified Customer Verified Customer

Report | Print

Service department did a good job. Always get good service when I come here.will be back in the future for any service I need. service when I come here.will be back in the future for any service I need. More

by sr02177 Verified Customer Verified Customer

Report | Print

Ryan was very very Pleasant to work with she was also very knowledgeable I will come back and request a service in the future. I was in an out even after adding additional service. very knowledgeable I will come back and request a service in the future. I was in an out even after adding additional service. More

by RfG Verified Customer Verified Customer

Report | Print

Keep up the nice work! I’ve always had a good experience at this dealership. Everyone is courteous and friendly. Service is prompt and precise. at this dealership. Everyone is courteous and friendly. Service is prompt and precise. More

by ellisal2000 Verified Customer Verified Customer

Report | Print

Interesting The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he kn The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he knows what he's doing. The oil change was good and all went well there but I had a windshield issue with my rain sensor since I had to replace it recently when it was smashed in by a rock. I replaced the windshield with an OEM windshield which was the exact one I had in the truck when purchased. Hiram referred me inside where I unfortunately met Roberto Del Campo. I stood there for a little bit while he stared at his phone checking his social media or whatever he was super focused on when all of a sudden he looks up throws his phone down and says yeah. I explained what was going on with my windshield in detail which either he couldn't hear me at all or just wasn't listening which is my guess. He goes on a rant about putting in another new windshield and about some random company that puts in windshields named safeguard. I get frustrated having to retell him everything all over that I just said so he starts getting angry where his goofy mask is about to fly off his face. Hiram then comes in and says he just needs it recalibrated which is the appointment I was trying to set up and Roberto says "oh yeah that too. I can't do that today." And just stares at me again.I replied "I know that thats why I'm in here to schedule something can I do that?" He says sure and just stares at his computer so I said never mind man your to busy. Then his answer turns to "Yes sir". And as I was leaving "Have a great Day!!" I've been in customer service for many years and that was the absolute worst that I've experienced in my life. I've spent $64K here total here this year and over $110K within the last 4 years between my family and I. I know thats not much but I do expect a descent person to deal with compared to this so called "master Service Advisor" and don't expect to have to explain what basic terms like OEM mean let alone have to repeat myself over and over while he's so invested into his cell phone. I dealt with Winston when I had parts added to my new truck a few months ago and he knew exactly how to be a descent person and got the job done with amazing customer service super simple and not aggravated that I was working with him. Same with Hiram who was very happy to help. I drove to this dealer for the first time for service because it was great when purchasing my vehicle in sales and getting parts added but if I have issues and would like to schedule an appointment while my truck is getting serviced I Do Not recommend them. Especially from Roberto Del Campo he's just looking for a fight and doesn't want to be bothered. I will be spending my hard earned money at a dealer closer to home for service, upgrades, and repairs. Hope this helps. More

by G Verified Customer Verified Customer

Report | Print