Russell Shores
Russell Shores at Biggers Chevrolet

Russell Shores

Finance Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Russell Shores

March 14, 2026

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Employee Rating

Amanda was very helpful in explaining the new features of the EV, and the price was very affordable. Excellent service! More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amaan Mirza

Mar 19, 2026

Biggers Chevrolet responded

Hi John, Thank you for the excellent review! We’re glad to hear Amanda was able to clearly walk you through the new EV features and help make the experience both informative and enjoyable. We’re also happy you found great value in your purchase—that’s exactly what we strive for. We’ll be sure to share your kind words with Amanda, Amaan, and Russell. Enjoy your new EV, and thank you for choosing Biggers Chevy! The Biggers Chevy Team 🚗

March 12, 2026

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All went well. Could have used a little more explanation with some of the features for an all electric car. More

by ksjjb
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Recommend Dealer
Yes
Mar 19, 2026

Biggers Chevrolet responded

Thank you for your feedback—we’re glad to hear everything went well overall! We also appreciate your note about wanting more explanation on the EV features. That’s very helpful, and we’ll use it to improve how we walk customers through their new vehicles. If you’d like, we’d be happy to go over those features with you in more detail anytime—just let us know! Thanks again, The Biggers Chevy Team 🚗

February 28, 2026

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Once again I had a great experience at Biggers bigger’s Chevy… my oil change was quick and as always at this place, was done professionally from the start to finish! More

by CSMENGLER
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2026

Biggers Chevrolet responded

We’re glad to hear that your oil change was quick and professionally handled from start to finish. Providing efficient, high-quality service every time you visit is exactly what we strive for at Biggers Chevrolet. We truly appreciate you recognizing so many members of our team, including Jim, Roger, Mike, Brian, Yari, Rich, Rebecca, Jill, and Russell. It takes a great team to deliver the level of service our customers expect, and we’ll be sure to share your kind feedback with them. Thanks again for choosing Biggers Chevrolet. We look forward to taking care of you and your vehicle on your next visit! 🚗🔧

February 25, 2026

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Excellent service, extremely friendly, probably the most knowledgeable dealership I have been to in the last 15 years. And very fair pricing. I always feel like they have my best interest. More

by brianjarosch
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Recommend Dealer
Yes
Mar 09, 2026

Biggers Chevrolet responded

Hi Brian, thank you for the incredible review! ⭐ We’re honored to hear that you consider Biggers Chevrolet one of the most knowledgeable dealerships you’ve visited in the last 15 years. Providing friendly, honest service and fair pricing while always keeping our customers’ best interests in mind is exactly what we strive for every day. We also appreciate you recognizing so many members of our team, including Jim, Roger, Mike D., Mike M., Brian, Yari, Rich, Jill, Russell, and Dan. It truly takes a dedicated group working together to deliver the kind of experience you described, and we’ll be sure to share your kind feedback with them. Thank you for trusting Biggers Chevrolet with your vehicle. We truly appreciate your support and look forward to seeing you again at your next visit! 🚗🔧

February 18, 2026

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This was our 3rd experience with Edwin and we are very satisfied with everything. We highly recommend Biggers Chevrolet. Thank you very much!! More

by katierink
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwin Sanchez

Feb 24, 2026

Biggers Chevrolet responded

Thank you so much for your continued trust and loyalty! Having the opportunity to work with you for a third time truly means the world to us. We’re thrilled to hear that you were once again very satisfied with your experience. Edwin will be especially grateful for your kind words—he takes great pride in making sure every visit is smooth, transparent, and enjoyable from start to finish. We also appreciate you recognizing Russell and the rest of the team. It’s always our goal to deliver a consistent, top-notch experience every time you walk through our doors. Thank you for your recommendation and for choosing Biggers Chevrolet again. We look forward to serving you for many more years to come! 🚗

February 01, 2026

Dealership Rating
Employee Rating

Our sales Rep ,Major Mitchell is a top notch salesmen. He made the dealing process much easier than other places I have been. Great customer service skills and truly took care of all our needs. I will def More

by rmwegn3575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Major Mitchell

Feb 01, 2026

rmwegn3575 responded

Thank you so much Biggers!!!

January 25, 2026

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Employee Rating

As usual, vehicle goes in with a problem or problems, they’re addressed and corrected. Brian kept me updated with progress along the way, and another call upon completion. Thoroughly pleased with Brian, More

by dmoshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Biggers Chevrolet responded

Thank you so much for the 5-star review and for your continued trust in our service team. We’re glad to hear that Brian kept you informed throughout the process and that your vehicle concerns were addressed promptly and thoroughly. We truly appreciate your kind words about our service department and the Jerry Biggers dealership as a whole. Thanks again for choosing Biggers Chevrolet — we look forward to serving you whenever you need us!

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