Russell Shores
Russell Shores at Biggers Chevrolet

Russell Shores

Finance Manager

Biggers Chevrolet

1385 East Chicago Street
Elgin, IL 60120

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3 Reviews
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3 Reviews

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3 Reviews of Russell Shores

February 01, 2026

Dealership Rating
Employee Rating

Our sales Rep ,Major Mitchell is a top notch salesmen. He made the dealing process much easier than other places I have been. Great customer service skills and truly took care of all our needs. I will def More

by rmwegn3575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Major Mitchell

Feb 01, 2026

rmwegn3575 responded

Thank you so much Biggers!!!

February 01, 2026

Dealership Rating
Employee Rating

Dealership is been good but the salesman was not really helpful I think but I More

by espinoza1780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego Quintero

Feb 05, 2026

Biggers Chevrolet responded

Thank you for your honest feedback, and for giving us the opportunity to earn your business. We're glad to hear that your overall experience with Biggers Chevrolet was positive, but we're truly sorry to learn that you didn’t feel fully supported by your salesperson during your visit. Your comfort and confidence are important to us, and we take this feedback seriously. We’ll be sharing your comments with our management team so we can ensure every customer receives the attentive, helpful service they deserve. If there's anything more we can do or if you'd like to speak with a manager directly, please don’t hesitate to reach out. We value your trust and appreciate your recommendation.

January 25, 2026

Dealership Rating
Employee Rating

As usual, vehicle goes in with a problem or problems, they’re addressed and corrected. Brian kept me updated with progress along the way, and another call upon completion. Thoroughly pleased with Brian, More

by dmoshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Biggers Chevrolet responded

Thank you so much for the 5-star review and for your continued trust in our service team. We’re glad to hear that Brian kept you informed throughout the process and that your vehicle concerns were addressed promptly and thoroughly. We truly appreciate your kind words about our service department and the Jerry Biggers dealership as a whole. Thanks again for choosing Biggers Chevrolet — we look forward to serving you whenever you need us!

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