

Dealership Experience
1 yr, 8 mos
Industry Experience
5 yrs, 7 mos
Languages Spoken
English
53 Reviews
Write a Review53 Reviews of Russell Karli
April 12, 2025
Until this week, I was very impressed with service here. However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! When I turned it around and went back, he acted like it was my fault! Why didn’t I tell him check engine light, etc was om? Never mind that it had been looked at by service personnel while replacing battery and driven back out front for me to pick up! Apparently no one but me looked at dashboard! All on all, not exactly an experience I would expect from a Toyota dealership! More
March 08, 2025
Don’t follow through. Part of your service staff answers “not my job to help you”. Sad Part of your service staff answers “not my job to help you”. Sad More
Other Employees Tagged: Randy Dowling, Bobby Hall
March 08, 2025
knowledgeable and friendly staff are always eager to help you get the right vehicle or the right service. help you get the right vehicle or the right service. More
Other Employees Tagged: Khurram Ali, Justin Birdwell, James Hutcherson
February 18, 2025
Based on what I said in my ticket, he called me, and we could fix the problem over the phone. He wasn't just smart, he didn't make me feel like I was stupid or wasting his time. He's not just a great ser could fix the problem over the phone. He wasn't just smart, he didn't make me feel like I was stupid or wasting his time. He's not just a great service guy, he's also a great representative for your dealership. More
February 06, 2025
I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More
Other Employees Tagged: Zeeshan Devani, Randy Dowling, Justin Birdwell, Bobby Hall, Manny Lopez, Heather Beran, Dustin Holifield
February 01, 2025
Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. Mr. Justin services both of our vehicles and never have a problem. More
Other Employees Tagged: Justin Birdwell, Ron Broesche, Tanner Gregory, Heather Beran
