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Manny Lopez
87 Reviews
87 Reviews
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87 Reviews of Manny Lopez
Verified Customer
August 16, 2026
I was not impressed with the communication regarding the time necessary to fix my problem. I was told to bring it in Thursday afternoon to be in the system for Friday evaluation. The parts had to be order time necessary to fix my problem. I was told to bring it in Thursday afternoon to be in the system for Friday evaluation. The parts had to be ordered for a Monday delivery. I had to call to check the expected finish date. My service agent would not be available to answer the phone and would not return my call even having several opportunity to do so. The person to person interface was a totally opposite and positive experience. The shuttle driver can use some training on being more friendly with your clients also. More
by SHANFAM2
August 09, 2026
After many years of coming here, this has to be the worst experience yet. I appreciate Manny taking a test drive with me to make sure he understood and agreed with me on the symptoms. It was downhill after t experience yet. I appreciate Manny taking a test drive with me to make sure he understood and agreed with me on the symptoms. It was downhill after that. Every step of the process took longer than I was told it would take. I got no notifications when it did take longer, so I had to call to find out what was going on. My calls were not returned for hours or until the next day. We agreed to replace two U-joints. After a few days I learned that they were ordering a new drive shaft as well because, as I was told, one of the U-joints was permanently attached to the drive shaft. A few days later, I learned that a new drive shaft was not required; the problem was that they could not remove the old U-joint from the old drive shaft. After getting the service manager involved, they quickly fixed the problem and, ultimately, only the two U-joints were replaced. It is difficult to rate individuals on this because Manny was out for a week after initially taking the service call and several people were involved. This was more of a system failure. Bottom line: 11 days to replace two U-joints. More
by duaneamcvay
July 30, 2026
Everyone at BCS Toyota makes me feel like family. Never met someone who wasn't going out of their way to help me. Never met someone who wasn't going out of their way to help me. More
by rhill16
Other Employees Tagged: Tony Rogers, Patrick Seigler
July 16, 2026
Great experience, thank you for getting rid of the rude bossy girl on the check in lanes… bossy girl on the check in lanes… More
by jcfisher1968
Other Employees Tagged: Tony Rogers, Abagail Mojica
June 13, 2026
Rattling was systematically inspected for isolation and identification of noise source. It was determined that some missing body trim clips was the problem rather than any reciprocating mechanical item s identification of noise source. It was determined that some missing body trim clips was the problem rather than any reciprocating mechanical item starting to fail. More
by nathanx21
June 11, 2026
Everything is running well. Great experience. Communication throughout the entire process, from booking to completion, was very smooth. Great experience. Communication throughout the entire process, from booking to completion, was very smooth. More
by liulujie00
Other Employees Tagged: Ron Broesche, Tanner Gregory
May 29, 2026
Carry is the best. Great consistency in her provided advising. Couldn’t ask for better care. Great consistency in her provided advising. Couldn’t ask for better care. More
by PEDROG1213
Other Employees Tagged: Dan Shaw, Khurram Ali, Aaron Douglas, Zeeshan Devani, Carey Hausenfluck, Patrick Seigler, Abagail Mojica, Dustin Holifield, Russell Karli
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