Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of Justin Birdwell

August 31, 2026

Dealership Rating
Employee Rating

This dealership keeps up with all your maintenance and gets work done in a timely manner. Always knowledgeable and courteous and don't take advantage of you. Never had any issues with them that they did More

by BKNESEK1957
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Russell Karli

Aug 31, 2026

Bryan College Station Toyota responded

Your recognition of our courteous, knowledgeable approach and timely maintenance on your Toyota Grand Highlander Hybrid highlights what we aim to deliver. Knowing you trust us to correct any issues and appreciate when we go the extra mile means a lot to our service department.

August 29, 2026

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I have been taking my Prius to this dealer for nine years since I bought it there. Justin has been an excellent Toyota representative. I felt I was overcharged for my recent tire replacement, but he explaine More

by ENRIQUEMALLENPHD
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2026

Bryan College Station Toyota responded

After nine years of trusting our service department with your Prius, we’re honored by your continued loyalty. Hearing that Justin explained your tire replacement costs so clearly means a lot to us.

August 21, 2026

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Justin is very courteous and professional. He returns calls and e-mails promptly and delivers great service. More

by sbrownhickle
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Recommend Dealer
Yes
Aug 21, 2026

Bryan College Station Toyota responded

Knowing that Justin’s courtesy, professionalism, and prompt communication made your service visit on your Lexus LS 500 a positive experience is rewarding. Your recognition of his attentive service means a lot to our service department.

August 20, 2026

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Great service. Everyone was so friendly and helpful. Service very efficient and fast. Will definitely recommend. More

by MSBLAKEY
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Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche

Aug 20, 2026

Bryan College Station Toyota responded

Our service team enjoyed ensuring your Grand Highlander Hybrid got efficient, friendly care. Knowing that everyone on our service team was helpful and that the work was fast means a lot to us. Thank you for recommending our service department.

August 16, 2026

Dealership Rating
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Justin always takes great care of me when I have to come in. He is very mindful of your time and explains everything very well. I will keep coming back for service as long as Justin is my service rep! More

by bstone912
Service Price Transparency
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Recommend Dealer
Yes
Aug 16, 2026

Bryan College Station Toyota responded

Your praise of Justin’s attentiveness and clear communication reflects how our service department strives to serve every customer. Knowing that he respects your time and provides thorough updates means a lot to our team. We look forward to caring for your Tundra whenever you return.

August 07, 2026

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I love the service i receive, each and everyone I visit the service department. Justin is an amazing person. He treats me like one of the family. No pressure to buy any service or treatment. He is the reas More

by GEHSCHULTZ
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

Bryan College Station Toyota responded

Personalized attention is at the heart of how our service department operates, so hearing that Justin makes each visit feel like family is wonderful. Knowing our no-pressure approach to servicing your RAV4 has led to three Toyota purchases means a lot to us.

July 25, 2026

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Employee Rating

This is the only place I would have my vehicle serviced. They provide top quality service at a competitive price. I know my vehicle is in proper working order when I pick it up. Bobby does a great job of ta More

by toytech1
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2026

Bryan College Station Toyota responded

Knowing your Toyota RAV4 and your other Toyota vehicles leave in proper working order is exactly what we aim for. Bobby takes pride in delivering thorough, top quality service at a competitive price. Thank you for trusting us with all three of your Toyotas.

July 25, 2026

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Bryan College Station Toyota has provided services on out two vehicles since we moved back to the area in 2009 ---- and we have been pleased with their service. Justin Birdwell has been our second service More

by rhgibbons68
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Recommend Dealer
Yes
Jul 25, 2026

Bryan College Station Toyota responded

It’s wonderful to hear that you’ve entrusted us with service on both your Toyotas since 2009. We’re glad Justin has provided consistent support and built such a strong working relationship with you. Thank you for sharing your experience and your five-star rating.

July 05, 2026

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Very professional, and concern about my vehicle which I truly appreciate. And I like getting my reminders about my car due for service thank you for serving my car. More

by dejesus_dora
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Heather Beran

Jul 05, 2026

Bryan College Station Toyota responded

We appreciate you recognizing our professionalism and service reminders for your Toyota RAV4 Hybrid. We’re glad our attention to your vehicle helped make your visit smooth.

June 25, 2026

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Employee Rating

Courteous and helpful from drive in to drive out. Service was completed promptly while I waited in a comfortable customer area. I appreciate the detailed documentation of service provided. More

by TedSta
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Bryan College Station Toyota responded

Thank you for sharing your experience with our service team for your Toyota. Justin is pleased to hear we provided prompt service, a comfortable waiting area, and clear service documentation. We appreciate your feedback and your trust in our care.

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