Russell Karli

The service department seems to have improved some since I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. Waiting to see if a diverse set of employees will ever exist here. That's why I went to Houston to Don McGill to buy my car instead this dealership. That's this area though, I guess. More

by njwoodson Verified Customer Verified Customer

Report | Print

The workers were very nice and greeting. The person who helped me talked me through what all I needed done to my car and made the experience smooth. The person who helped me talked me through what all I needed done to my car and made the experience smooth. More

by kira.g.kummer Verified Customer Verified Customer

Report | Print

Russell Karli is very professional and explained everything that needed to be done to fix my vehicle everything that needed to be done to fix my vehicle More

by swainshannon Verified Customer Verified Customer

Report | Print

Russell Karli is a very friendly and professional. He is the main reason I service my Toyotas there. He is the main reason I service my Toyotas there. More

by bcs0 Verified Customer Verified Customer

Report | Print

Everyone is so helpful and kind. They rotated the tires in a timely manner. Great job They rotated the tires in a timely manner. Great job More

by motbits Verified Customer Verified Customer

Report | Print

Howdy, Everything was nice and fast. I liked the service. I have nothing to add. Thank you! ~Irina I liked the service. I have nothing to add. Thank you! ~Irina More

by ishatruk Verified Customer Verified Customer

Report | Print

Polite, efficient and professional staff. I had never been to this specific location but I was pleasantly surprised by their response. I had never been to this specific location but I was pleasantly surprised by their response. More

by mglohn Verified Customer Verified Customer

Report | Print

Russ is the best at what he does. I really appreciate his help and care. I really appreciate his help and care. More

by jakeroeschen Verified Customer Verified Customer

Report | Print

Until this week, I was very impressed with service here. However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! When I turned it around and went back, he acted like it was my fault! Why didn’t I tell him check engine light, etc was om? Never mind that it had been looked at by service personnel while replacing battery and driven back out front for me to pick up! Apparently no one but me looked at dashboard! All on all, not exactly an experience I would expect from a Toyota dealership! More

by GrammyofJax1 Verified Customer Verified Customer

Report | Print

State of the art technology meets best in class service. Truly above and beyond what your competitors are offering. Truly above and beyond what your competitors are offering. More

by WIREACE Verified Customer Verified Customer

Report | Print