Russell Karli
Russell Karli at Bryan College Station Toyota
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Russell Karli

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
46 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

5 yrs, 5 mos

Languages Spoken

English English

4.9

46 Reviews

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46 Reviews of Russell Karli

February 06, 2025

Dealership Rating
Employee Rating

I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 02, 2025

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Very good service in a timely manner. I would definitely consider a future vehicle purchase. More

by vikingstx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear you had a great experience. We look forward to assisting you with your future vehicle purchase! Customer Relations Manager customerservice@purdygroupusa.com

February 01, 2025

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Employee Rating

Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. More

by patterson14
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

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BCS Toyota was very professional and prompt. Great service department but I thought they cleaned your car after the first oil change but the didn’t. More

by GAILLITTLE1414
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We apologize for the oversight regarding the car cleaning, and we’ll be sure to pass along your comments to ensure consistency in the future. We appreciate your business and hope to serve you again soon! Customer Relations Manager customerservice@purdygroupusa.com

January 18, 2025

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Job well done. The service was completed in roughly thirty minutes. Never had that happen before. More

by lihour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Bryan College Station Toyota responded

Thanks for sharing your experience with us! We're glad to hear that the service was completed quickly! Customer Relations Manager customerservice@purdygroupusa.com

January 17, 2025

Dealership Rating
Employee Rating

Russel took great care of me yesterday, even though he is not my service tech. I thought I only needed to add air to my tire, but it turned out that I had a nail in the tire. I was on my way out of town and More

by BFREDOMS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Rogers

Jan 21, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience with us! We are glad to hear that Russel provided excellent care and efficiently resolved the issue with your tire. We appreciate your feedback! Customer Relations Manager customerservice@purdygroupusa.com

January 17, 2025

Dealership Rating
Employee Rating

Clean and pleasant nice place to wait for my car to be serviced. Thank you More

by RRTEXAG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Bryan College Station Toyota responded

We greatly appreciate your positive feedback! Thank you for choosing us for your car service needs! Customer Relations Manager customerservice@purdygroupusa.com

January 15, 2025

Dealership Rating
Employee Rating

The service advisor, Russ was great and serious about his job, but still very friendly. He was able to help me spread out the 100K mile service in batches so it fits my monthly budget. I am glad to be a Toy More

by Howdy Mom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Bryan College Station Toyota responded

We're glad Russ was able to assist you with your service needs! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

January 11, 2025

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Employee Rating

Kind, caring, and more than willing to explain the work done and needed! Thank you! More

by River
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Bryan College Station Toyota responded

Thank you for your wonderful feedback, River! We genuinely admire your kind words about our service! Customer Relations Manager customerservice@purdygroupusa.com

January 09, 2025

Dealership Rating
Employee Rating

My experience was great. Russell always goes above and beyond for his customers. He is very thorough in his explanation of the services done and needed More

by nancy-lovell
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Bryan College Station Toyota responded

We're thrilled to hear about your great experience! Thank you for your kind words about Russell! Customer Relations Manager customerservice@purdygroupusa.com

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