Rose Rodriguez

Big Star Hyundai responded

Thank you for sharing your feedback. We are very disappointed to hear that your experience with us, especially as a repeat customer, has led you to decide not to return for a fourth purchase. We sincerely apologize for the lack of communication between our staff that you experienced. This is absolutely not the standard we aim for, and we understand how frustrating and disruptive internal miscommunication can be to your purchase process. We take this seriously, and as a loyal customer, your perspective is extremely valuable to us. To help us identify the specific breakdowns and correct them immediately, we would greatly appreciate it if you would be willing to share a few more details about your recent visit. Could you please reach out to me directly at tgomez@bigstarhyundai.com with additional details such as your name on phone number as we hope to have the opportunity to address this situation and earn back your trust. Tony Gomez, General Sales Manager.

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

Thank you for your feedback. We're sorry to hear that your experience with us was disappointing. We understand your frustration. We strive to provide competitive offers and a smooth customer experience, and it's clear we fell short in your case. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Big Star Hyundai responded

Thank you for your review and your business. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.