Rolando Pardo

Horrible service department, kept my truck for 6 weeks, then went to pick it up and nothing was fixed the check engine light was still on, to top it off they cracked my windshield. Then they kept it for an then went to pick it up and nothing was fixed the check engine light was still on, to top it off they cracked my windshield. Then they kept it for another week and a half, then I picked it up again and they lost my wheel lock and said they use a master set….. then when I got home the check engine light turned on again. So what was really done to my truck…. NOTHING just a waste of my time going back and forth to the dealer and not having my truck when I needed it for work. Terrible service department and none of the “Advisors” seem like they even want to be there to work and help the customer. I’m not content having to take it back…. More

by MGONZA4992 Verified Customer Verified Customer

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Tony Martinez is a knowledge individual that always takes the time to speak to the client and ask pointed questions regarding the vehicle. He has a pleasant and friendly personality that makes you feel comfo the time to speak to the client and ask pointed questions regarding the vehicle. He has a pleasant and friendly personality that makes you feel comfortable when taking the vehicle in for service. I’ve known Mr. Martinez for over 20 years and he is one of the main reasons why I purchased a vehicle at Williamson Cadillac. More

by TMOREJON Verified Customer Verified Customer

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Good is service reserve the advisor Erik was the best service another advisor was different service another advisor was different More

by Lgkez1968 Verified Customer Verified Customer

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Very happy with the service received and the way Julio and Rolando took cade of the car. and Rolando took cade of the car. More

by ROSIE841 Verified Customer Verified Customer

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Best service dept in Miami, they treat you like family. They care about your concerns.. Couldn’t ask her better team. The service is exceptional. Tony Martinez Is an amazing service advisor and the servi They care about your concerns.. Couldn’t ask her better team. The service is exceptional. Tony Martinez Is an amazing service advisor and the service manager Rolando Pardo is also. Best dealership in Miami More

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Stay Away from the service department! !! My Truck has been in service three times in the past week for the same thing and after I received back my truck, There were other features not work !! My Truck has been in service three times in the past week for the same thing and after I received back my truck, There were other features not working properly. Spoke to the service advisor three times and he said the service Manager or himself would call me back. No one has called me and they just don't care. Calling General Motors to get involved as well. More

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Tony Martinez. Thank you for amazing turn around. Always . The Best service department in Florida . I Drove from Deltona Florida . Thank u Wiiiiamson Team Thank you for amazing turn around. Always . The Best service department in Florida . I Drove from Deltona Florida . Thank u Wiiiiamson Team More

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I have had Escalades for the past 20 years. The only reason I keep coming back to Williamson is because of Skip and Edgar. They are two of your greatest assets. Trust me, I know. I am the C The only reason I keep coming back to Williamson is because of Skip and Edgar. They are two of your greatest assets. Trust me, I know. I am the CEO of a Billion-dollar institution and I have tried to recruit them both to come work for me. They have never taken me up on the offer. They love what they do. More

by georgejoseph305 Verified Customer Verified Customer

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Fantastic dealership and wonderful employees! !! I always go there for service and to buy a new car!!! !! I always go there for service and to buy a new car!!! More

by TLEAMON88 Verified Customer Verified Customer

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Well at the beginning it was a really stressful time dealing with the service person because what I thought is gonna be covered by my extended warranty ended up coming from my pocket because the technic dealing with the service person because what I thought is gonna be covered by my extended warranty ended up coming from my pocket because the technician wrote a report saying the reason my transmission get damaged was due to my negligence which is not true the car never give me an alert or sent me a signal about something was going on with the transmission reason used by the extended warranty to refuse pay for the repair which requires flushed out, put a new seal, and filled up again and replace the wheel bearings at the end they just cover the bearings after two weeks dealing with the extended warranty and the dealer I spoke to the manager Rolando who held me in resolve my problem also the service person offered me a car for another week until mine get fixed. In reality the mechanic did an incredible job with my transmission the car is running like a new I can't even feel any noise on the wheels and transmission is perfect. Thanks Williamson Cadillac for your service More

by CPARGA Verified Customer Verified Customer

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