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Roel Ortiz
493 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
493 Reviews
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493 Reviews of Roel Ortiz
December 13, 2021
Roel, was very helpful, accommodating and patient while my daughter and I explored the many options that Dallas Lease Returns had to offer. We're very happy with our purchase. my daughter and I explored the many options that Dallas Lease Returns had to offer. We're very happy with our purchase. More
by tpbuss
December 03, 2021
We are 1st time buyers with Dallas Lease Returns. We actually live in San Diego Texas which is 6 hours away from Dallas. Roel Ortiz made our buying experience so easy. Everything was done over the phone actually live in San Diego Texas which is 6 hours away from Dallas. Roel Ortiz made our buying experience so easy. Everything was done over the phone and on-line. Our car was delivered to our home in San Diego. Thank you so much Roel Ortiz. We will definitely be a returning customers. More
by RSOSA1430
November 17, 2021
Service is outstanding, I didn’t have to do any waiting or anything they got directly with my bank and handled everything for me, did 200 deposit over weekend to hold the vehicle I purchased and they reimb or anything they got directly with my bank and handled everything for me, did 200 deposit over weekend to hold the vehicle I purchased and they reimburse it even if you don’t buy the vehicle! Would really recommend prices are very reasonable! I also purchased over the phone I got videos/pictures and when I showed up there was no scratches or anything like I was told 100% honesty definitely will buy from them again any day! More
by JonathanB
November 16, 2021
Two time customer! Twice I have gone in, traded-in and purchased my new vehicle in less than 1.5 hours. I have been helped by Roel Ortiz and Chris Mikell. Both offered exceptional customer service! Hands purchased my new vehicle in less than 1.5 hours. I have been helped by Roel Ortiz and Chris Mikell. Both offered exceptional customer service! Hands down the best car buying experience EVER! More
by J Crow
Other Employees Tagged: Chris Mikell
November 16, 2021
So greatful to find Dallas Lease Return! Excellent service, brilliant costumer service! Fast and very friendly. I’m so I love with my new vehicle! Thank you service, brilliant costumer service! Fast and very friendly. I’m so I love with my new vehicle! Thank you More
by Daniela
Other Employees Tagged: Afton Stark
November 03, 2021
Roel is phenomenal. What started out as a bad experience after a truck was sold out from underneath us by another salesman, after placing a hold deposit, Roel went to work diligently to make it right. While after a truck was sold out from underneath us by another salesman, after placing a hold deposit, Roel went to work diligently to make it right. While the truck I initially drove 3 hours to purchase was no longer an option, this dealership is holding nothing back and has been completely honest and transparent the entire time, even to the point that I had picked out a different truck in their showroom that day, and Roel was completely honest and said the truck had major mechanical issues and they would not sell it to me and sent it off to auction. When that happened, I knew I was at the right dealership, any other place would have sold me that truck without a blink and left me to find the issues when I got home. This dealership is top notch, and when they find me my truck, as they are still looking daily for my perfect fit, a week later, we will gladly do business with them and continue to do so long into the future. Thank you Roel, and thank you to the GM Kris!!! More
by Michael_Coile1406
Other Employees Tagged: Kris Gaerlan
October 30, 2021
Roel really helped me and my wife decide what is the perfect car for our needs. His patience and transparency made the car buying experience so easy. I trust Roel and Dallas Lease Returns with my car b perfect car for our needs. His patience and transparency made the car buying experience so easy. I trust Roel and Dallas Lease Returns with my car buying experience. They are for sure working for the customer. I will only buy cars from him forever. More
by dlasky28
Other Employees Tagged: Kris Gaerlan , Anna Gutierrez
October 26, 2021
Roel helped us with a quick and easy transaction. Great customer service and always was quick to get back to us with any questions we had. 100% coming back to him in the future. customer service and always was quick to get back to us with any questions we had. 100% coming back to him in the future. More
by ChipWhite33
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