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Roel Ortiz
493 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
493 Reviews
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493 Reviews of Roel Ortiz
February 12, 2023
Very great customer service! ! From the moment we arrived to signing forms. All went smoothly and got more than expected. I would highly recommend this dealer to anyone looking to ! From the moment we arrived to signing forms. All went smoothly and got more than expected. I would highly recommend this dealer to anyone looking to buy a car! More
by jesus escudero
Other Employees Tagged: Kris Gaerlan, Blanca Benitez
February 11, 2023
Everyone was welcoming, friendly and understanding. The attentiveness we received as a whole was beyond a dealership I've ever seen we all felt very comfortable and informed my 2 & 3 year old would agr The attentiveness we received as a whole was beyond a dealership I've ever seen we all felt very comfortable and informed my 2 & 3 year old would agree considering they told Blanca "we'll come back to hangout" as we were leaving. This was a 10/10 experience and would definitely recommend and return for business. More
by Sonja Blea
Other Employees Tagged: Kris Gaerlan, Blanca Benitez
January 26, 2023
This was my first purchase with Dallas Lease Returns and I couldn’t say one negative thing about them or the service I received. Roel was magnificent to work with! He was very fast to get back with me and a I couldn’t say one negative thing about them or the service I received. Roel was magnificent to work with! He was very fast to get back with me and answer any questions I had in the same business day. Very polite and definitely works for the customer. Got us all set with four new tires and on the road in no time. Would absolutely buy a car from him again and recommend to my friends and family. More
by Achurchill01
January 11, 2023
Roel and Blanca thank you for always going above and beyond. Always attentive. You guys always make the process easy. beyond. Always attentive. You guys always make the process easy. More
by Ana
Other Employees Tagged: Blanca Benitez
January 10, 2023
Dallas lease returns is one place to go for your wonder on wheels! They’ll surely take care of you. Roel is a wonderful guy! His communication skills is top notch! He’s got the best customers service, wil on wheels! They’ll surely take care of you. Roel is a wonderful guy! His communication skills is top notch! He’s got the best customers service, willing to satisfy every customers need. More
by alexanderadegbembo
January 09, 2023
Dallas Lease Returns is an easy dealership to deal with. The sales staff is knowledgeable and is not pressure oriented. Great inventory with variety and quality. A pleasurable experience. I have and will co The sales staff is knowledgeable and is not pressure oriented. Great inventory with variety and quality. A pleasurable experience. I have and will continue to recommend Dallas Lease Returns to my friends - which seems only fair since this is my 2nd car purchase from them. More
by jwbass
Other Employees Tagged: Chris Mikell
January 07, 2023
Another great experience purchasing a car from Roel at Dallas Lease Returns. This was our 3rd car purchase and it couldn't have been any better. Roel helped me make this anniversary surprise gift go as sm Dallas Lease Returns. This was our 3rd car purchase and it couldn't have been any better. Roel helped me make this anniversary surprise gift go as smooth as possible. More
by Tucker
December 30, 2022
Roel is genuine guy who helped get me and my family in the best situation for us. Don worked diligently to make the finance piece work for us, getting us into the best deal. Everything was taken care of a the best situation for us. Don worked diligently to make the finance piece work for us, getting us into the best deal. Everything was taken care of and it’s always a stress free, fun, and great experience at DLR. More
by Aaron R Stewart
Other Employees Tagged: JON WARRIACH, Don Webb
December 28, 2022
This was my second experience with Dallas Lease Returns the first being so wonderful I knew where to go when I decided to buy again. Luckily for me, Roel Ortiz was there to greet me. I can't say enough goo the first being so wonderful I knew where to go when I decided to buy again. Luckily for me, Roel Ortiz was there to greet me. I can't say enough good things about my experience. I told him what I was looking for and within hours he shared information on a car that I now love! He has been extremely responsive, upfront with any issues and worked very hard to ensure my buying experience felt right. As a customer, he made me feel important and valued and I have no doubt all other customers he works with, feel the same. DLR is the place and Roel is the best I've ever worked with, bar none. Thank you, Roel! I could never express just how much I appreciate you and what you've done for me and I wish you all the success in the world! More
by Kathleen T.
