Robert Lonsbury

Service entry was spotless. Service people were very friendly. Recall was handled nicely and I left pleased. Service people were very friendly. Recall was handled nicely and I left pleased. More

by Talktomike127 Verified Customer Verified Customer

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Left another dealer looking for good service. Found it here at City Ford with Robert and his team. Have not been disappointed. Have only had very small issues that I showed them. They took the Found it here at City Ford with Robert and his team. Have not been disappointed. Have only had very small issues that I showed them. They took the issue and made it a learning situation which was appreciated greatly. Keep up the good work City Ford! More

by asanglin Verified Customer Verified Customer

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Justin and his team always go above and beyond to ensure customer satisfaction is at 100%! Thank you to you and your team for all that you do! customer satisfaction is at 100%! Thank you to you and your team for all that you do! More

by JAY.PRATT4200 Verified Customer Verified Customer

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They did none of the 175, 000 mile service I requested even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was in thr way like I'm a complete idiot. Came ready to spend $1000+ as needed and none of it was even checked. More

by MAMASON0725 Verified Customer Verified Customer

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Rob found the gremlin that was driving us crazy and got it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. More

by KABURCH99 Verified Customer Verified Customer

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Audrey got me right in and out and the tech Henry did an awesome job of checking my car over and advised me about a couple of potential problems awesome job of checking my car over and advised me about a couple of potential problems More

by lonsburyr Verified Customer Verified Customer

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You shouldn’t make it so hard to do these when I have to do it 3 times and set passwords why can’t I just do your review of my visit. do it 3 times and set passwords why can’t I just do your review of my visit. More

by ROXY2769527 Verified Customer Verified Customer

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Excellent service and always helpful and friendly. We live out of town but we consider City Ford our hometown dealership. We live out of town but we consider City Ford our hometown dealership. More

by dhboilermaker Verified Customer Verified Customer

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Friendly, informed salesman. Everyone was very helpful and I’m extremely pleased with my new vehicle. Everyone was very helpful and I’m extremely pleased with my new vehicle. More

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I had a scheduled appointment and the tech was working on my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked green as good and my f350 with a service body has no spare! It was even wrote full size spare in pen. Interesting! More

by jamesderose Verified Customer Verified Customer

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