Ty Preston

All the people were very helpful and the whole transaction went very smooth and efficient transaction went very smooth and efficient More

by JTIPPMANN1 Verified Customer Verified Customer

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My vehicle was in and out of the service department for better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that arguable were not necessary to change. Costing 4,000. This did not solve the problem and then I was told I need a new engine. I was told following the ford recommended changes for issues reported. However I feel that fixes need to be adequately verified prior to returning car to customer. This most certainly did not occur. In fact, it is my contention that there was no through investigation into the problem even once while there. The turbos I replaced for 4000 based on recommendation prior to finding out head was cracked, because the turbos didn’t fix the issue, needed up jsut being a total loss for me because I no longer have a truck. I think is proper and thorough investigation, appropriate mechanic work vs just shotgunning parts based on ford flow sheet. That this cost would not have been one I had to eat. The dealership after all this was very slow, poor communicator, and ultimately made no REAL efforts to try and compensate the situation. In fact, I was told just a bad situation, no fault of either, is till owed for the turbos and they couldn’t really help me find a car I wanted. In all fairness, they did bring in a Maverick for me to look at and made some very weak efforts at crafting a deal over two weeks. This is not my first run in as I had issues with a brake replacement they completed and with tire replacement. At the end of the day, they are very poor communicators and customer service is severely lacking. I asked specific questions to show me confirmation of bad turbo- could not do and asked for bore scope images of both the turbo and cracked head. They did neither. There is potential that the turbo was picking up coolant from the cracked head and that that the turbo seal was not bad, I do not feel they adequately looked at and confirmed that this was the issue when recommended change. I believe the cracked head was there the whole time. I told them at initial drop off that I was burning coolant, could smell it. I said that thought it was the head. 6 weeks later, 5000+ in repairs and rental cars later. I am left with a car and a head problem. Let alone the first thing they replaced was an oil supply line. When it was obvious that the smell was coolant. Would not recommend them. Time and time again have small issues. I have a significant lack of trust in this dealership. More

by BOWERM0512 Verified Customer Verified Customer

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This was the absolute best dealership experience I have had. The people there cared and took a bad situation and made it fantastic. I will use them for every vehicle purchase from now on! I have never f had. The people there cared and took a bad situation and made it fantastic. I will use them for every vehicle purchase from now on! I have never felt more confident. More

by bradley.jeffers Verified Customer Verified Customer

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Great job by the entire City Automall Ford team! Very responsive to any questions I had. Car was delivered as expected, no surprises! Very responsive to any questions I had. Car was delivered as expected, no surprises! More

by ToddSr65 Verified Customer Verified Customer

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Best car buying experience I’ve ever had! Very attentive to my specific requests and the overall transaction was very quick and easy! Very attentive to my specific requests and the overall transaction was very quick and easy! More

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Everyone was extremely friendly and helpful. A special shout out to Ty and David. Will be doing all of my business with City Ford. A special shout out to Ty and David. Will be doing all of my business with City Ford. More

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Ty Preston was very kind and professional! I really enjoyed working with him to buy my new vehicle. He has excellent people skills. He made me feel very comfortable. I would not hesitate r I really enjoyed working with him to buy my new vehicle. He has excellent people skills. He made me feel very comfortable. I would not hesitate recommending him to my family and friends. Sincerely, Sandy Carter a/k/a. Driving Miss Daisy More

by sc027559 Verified Customer Verified Customer

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Travis and Ty worked diligent with me to make the deal work. Second car with City. We will be back as repeat customers. Excellent service and responsiveness!! Highly recommend! work. Second car with City. We will be back as repeat customers. Excellent service and responsiveness!! Highly recommend! More

by shmabe Verified Customer Verified Customer

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I have had service done on my old Ford, Ranger Pick Up. It’s always good service. I’ve also bought Tires there real good price. I’m always treated with respect. This is the first time I ever purchased a ve It’s always good service. I’ve also bought Tires there real good price. I’m always treated with respect. This is the first time I ever purchased a vehicle there. The salesman are all very knowledgeable. I’m very happy with the Pure I made and with all the people I talked with I don’t think you can go wrong by purchasing a vehicle at Ford city in Columbia city More

by mcov1949 Verified Customer Verified Customer

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Good dudes there, and they always take care of my wife and I very professionally and I very professionally More

by mark@prowakewatersports.com Verified Customer Verified Customer

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