166 Reviews
Write a Review166 Reviews of Robert Lonsbury
September 25, 2024
Service entry was spotless. Service people were very friendly. Recall was handled nicely and I left pleased. Service people were very friendly. Recall was handled nicely and I left pleased. More
Other Employees Tagged: Tyler Armbruster, Audrey Gradeless
September 22, 2024
Left another dealer looking for good service. Found it here at City Ford with Robert and his team. Have not been disappointed. Have only had very small issues that I showed them. They took the Found it here at City Ford with Robert and his team. Have not been disappointed. Have only had very small issues that I showed them. They took the issue and made it a learning situation which was appreciated greatly. Keep up the good work City Ford! More
September 20, 2024
Justin and his team always go above and beyond to ensure customer satisfaction is at 100%! Thank you to you and your team for all that you do! customer satisfaction is at 100%! Thank you to you and your team for all that you do! More
Other Employees Tagged: Justin Harmon, Audrey Gradeless
September 18, 2024
They did none of the 175, 000 mile service I requested even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was in thr way like I'm a complete idiot. Came ready to spend $1000+ as needed and none of it was even checked. More
Other Employees Tagged: Audrey Gradeless
September 10, 2024
Rob found the gremlin that was driving us crazy and got it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. More
September 06, 2024
Audrey got me right in and out and the tech Henry did an awesome job of checking my car over and advised me about a couple of potential problems awesome job of checking my car over and advised me about a couple of potential problems More
Other Employees Tagged: Justin Harmon, Tyler Armbruster, Audrey Gradeless
August 27, 2024
You shouldn’t make it so hard to do these when I have to do it 3 times and set passwords why can’t I just do your review of my visit. do it 3 times and set passwords why can’t I just do your review of my visit. More
Other Employees Tagged: Tyler Armbruster, Audrey Gradeless , Branden mechanic
August 27, 2024
Excellent service and always helpful and friendly. We live out of town but we consider City Ford our hometown dealership. We live out of town but we consider City Ford our hometown dealership. More
Other Employees Tagged: Justin Harmon, Tyler Armbruster, Ashley Huntley, Derek Hively, Brian Bowes, Audrey Gradeless, Dorene Trammel
August 03, 2024
Friendly, informed salesman. Everyone was very helpful and I’m extremely pleased with my new vehicle. Everyone was very helpful and I’m extremely pleased with my new vehicle. More
Other Employees Tagged: Ty Preston, Justin Harmon
August 01, 2024
I had a scheduled appointment and the tech was working on my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked green as good and my f350 with a service body has no spare! It was even wrote full size spare in pen. Interesting! More
Other Employees Tagged: Audrey Gradeless