Rob Young
Rob Young at Regal Acura
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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
28 Reviews
4.6

28 Reviews

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28 Reviews of Rob Young

October 18, 2024

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Employee Rating

they did a good job and worked on my car fast but when i got my car back it was dirty on my seat and dirt on my mats More

by Tatiana
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Regal Acura responded

Thank you for your feedback! I’m glad to hear that our team worked quickly on your car, but I apologize for the cleanliness issues you encountered. We strive to return vehicles in excellent condition, and it’s disappointing to know we fell short in this area. I’ll make sure to share your comments with our team so we can improve our cleaning process. If there’s anything else we can do for you, please let us know.

October 05, 2024

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Great bunch of people working there. Seems to be a very honest group. Kind of like the old days. More

by Greg
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2024

Regal Acura responded

We’re glad that the entire staff made you feel welcome. We look forward to serving you always.

September 18, 2024

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Great team at Regal Acura Lakeland . Thank you so much for the fast and efficient service. More

by shoema1970
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Regal Acura responded

Thank you!

September 04, 2024

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Scheduling is very easy, turn around for maintenance is usually quick, and advisors are friendly. More

by Infiniti17
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2024

Regal Acura responded

Thanks so much for sharing your experience with us.

September 04, 2024

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Regal is amazing. I’ve been a loyal customer for many years and the truly like a family highly recommend. More

by Sueilyn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Acura responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

September 04, 2024

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Employee Rating

Austin always takes care of my vehicle needs along with Chrissy. I’ve used Regal for my car services many years! Highly recommend Regal for all your vehicle needs. Thank you Regal! More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Acura responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

July 01, 2024

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Employee Rating

Very busy good staff do good work in a timely manner, nice waiting room and shuttle service More

by Kenny
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Troy Carter

Jul 05, 2024

Regal Acura responded

We are grateful that you took the time out to leave us a review

June 27, 2024

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Employee Rating

I have always enjoyed working with all of the staff at Regal - from sales to service! More

by dwh58
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Troy Carter

Jul 05, 2024

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

April 13, 2024

Dealership Rating
Employee Rating

All I wanted was to know if my car qualified for a recall. I dropped it off Friday and didn’t get it back until Wednesday, along with a bill of $129 to tell me it doesn’t fall under the recall and the More

by DA_LYDSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Regal Acura responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

April 02, 2024

Dealership Rating
Employee Rating

Friendly, knowledgeable and accommodating. Takes me home and picks me up. Keeps me apprised of the status of the car. More

by SHANNON_BOGGAN
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Apr 03, 2024

Regal Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that we've been able to meet your expectations. Ensuring our customers feel taken care of is always our top priority, and we're glad that our efforts have made a positive impact.

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