Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram
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Ridge Hancock

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
18 Reviews
4.9

18 Reviews

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18 Reviews of Ridge Hancock

April 12, 2025

Dealership Rating
Employee Rating

Thank you so much Liz for getting me in and out so quickly! You amazing! Also the service was great too! More

by harley.d.sullivan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry, Tyler Schultz

April 11, 2025

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Always takes care if me and my car too. Not sure what else to type. More

by jimbenne
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2025

Dealership Rating
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Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2025

Dealership Rating
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Ridge Hancock delivered very professional service with attention to every detail and transparent quotes, no surprises, and excellent communication More

by vivian4
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Recommend Dealer
Yes

April 07, 2025

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I’ve always had great experiences with Klaben. Especially with Joe in your service department. More

by gknight720
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

April 03, 2025

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Ridge was very personable and explained everything well. They worked on my car very efficiently. More

by Curlyjessica0897
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Recommend Dealer
Yes

March 30, 2025

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Ridge did his usual fantastic job. A definite asset to Klaben!! So glad he is back in the industry. More

by bvober
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Recommend Dealer
Yes

Other Employees Tagged: Shalon Withrow

March 26, 2025

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Employee Rating

Would not come here again, did not perform service I asked for and told me a price then when I got the bill it was going to be higher than told More

by amyrini77
Service Price Transparency
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Recommend Dealer
No
Mar 26, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

March 23, 2025

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Employee Rating

Great customer service and I felt like my concerns were important. Melissa is always willing to help and make sure everything is perfect before leaving the service bay. More

by sev1017
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin, Ken Harris, Brian Binegar , Melissa Dolan

March 08, 2025

Dealership Rating
Employee Rating

Ridge did a wonderful job keeping us informed as always. Technicians did a great job with everything needing done the past couple times we were in. Thank you and I appreciate you. More

by hinesra
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Recommend Dealer
Yes
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