Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram
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Ridge Hancock

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Ridge Hancock

March 30, 2025

Dealership Rating
Employee Rating

Ridge did his usual fantastic job. A definite asset to Klaben!! So glad he is back in the industry. More

by bvober
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shalon Withrow

March 26, 2025

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Employee Rating

Would not come here again, did not perform service I asked for and told me a price then when I got the bill it was going to be higher than told More

by amyrini77
Service Price Transparency
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Recommend Dealer
No
Mar 26, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

March 23, 2025

Dealership Rating
Employee Rating

Great customer service and I felt like my concerns were important. Melissa is always willing to help and make sure everything is perfect before leaving the service bay. More

by sev1017
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 08, 2025

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Ridge did a wonderful job keeping us informed as always. Technicians did a great job with everything needing done the past couple times we were in. Thank you and I appreciate you. More

by hinesra
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Recommend Dealer
Yes

March 06, 2025

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Quick oil change, tire rotate and a free car wash, could not be better. excellent service More

by obrientj42
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Recommend Dealer
Yes

February 19, 2025

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Very happy with my service appointment every time I go to Klaben. They treat me great More

by Zinasb83
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Recommend Dealer
Yes

February 13, 2025

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Competent, responsible, dependable dealership. Very knowledgeable no matter what type of problem my jeep has More

by Rprost0914
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 12, 2025

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Employee Rating

These guys discussed and communicated with me like no dealership service center I've ever experienced. I didn't even realize there were dealerships out there with this level of care and genuine concern t More

by dswaggard
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Dolan

February 06, 2025

Dealership Rating
Employee Rating

Ridge took the time to answer all my questions. He explained what they were going to review on my Jeep and walked me through the steps. He provided great service! More

by Hammkar24
Recommend Dealer
Yes

January 25, 2025

Dealership Rating
Employee Rating

The sales and service teams are both very personable and highly qualified. Easy to set up a service visit and can feel confident of the work completed. Ridge Hancock, on pick up of car, came to desk to pers More

by stranah
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Recommend Dealer
Yes
1

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