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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
374 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

374 Reviews

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Dealership Experience

9 yrs, 8 mos

Industry Experience

42 yrs, 9 mos

374 Reviews of Rick Libby

February 22, 2025

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Employee Rating

Great friendly service. Always a good experience. Very thorough, takes time to explain detailed information about the service. More

by mcdonald.iris419
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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February 22, 2025

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Employee Rating

good service but it took a little longer this time. Rick is always very good More

by CARLOS88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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February 22, 2025

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The Best friendliest service I ever had. Very good technicians and car advisors that are honest about what the car needs. More

by dirche6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armin Gackic, Zach Irwin, Daryl Day, Jason Bram, Adriana VanBuren, Emmanuel Vazquez, Neysha Santiago, Jason Carimi, Paul Khin

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February 20, 2025

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Service was completed on time. Personnel were courteous, friendly, and efficient. It was an overall pleasant experience. More

by jackf.converse
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Recommend Dealer
Yes
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Feb 23, 2025

Fort Myers INFINITI responded

Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

February 18, 2025

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Employee Rating

They always take care of my problems and in a timely manner. Very accommodating also! More

by mb2creed
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Workmanship
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Recommend Dealer
Yes
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Feb 21, 2025

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 14, 2025

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Employee Rating

Tire didn’t show up as expected. I was sent note to pickup and was not ready as indicated More

by Rpower
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Service Time
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Recommend Dealer
No
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February 14, 2025

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I brought back the car to have re-checked because of the squeaky (rattling) sound. Unfortunately, the issue was not resolved. The squeaky sound is even more prominent. No recommendation suggested for reso More

by SUZY.CRUZ
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Recommend Dealer
Yes
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February 14, 2025

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Zach was great and service was excellent Showroom was clean and staff was friendly Thank you More

by Ginaflorida
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Feb 18, 2025

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 12, 2025

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Employee Rating

Friendly and great service. Great communication and worked quickly to fix my car. Complementary car wash was great! More

by mrchevrin22
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Workmanship
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Recommend Dealer
Yes
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Feb 18, 2025

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

February 09, 2025

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Employee Rating

Service department is great but don’t let them wash your car unless you’re okay with water marks and tire dressing smudges on your seats. More

by we1840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 12, 2025

Fort Myers INFINITI responded

Hi, we regret to hear that you had this experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (888) 690-3484 and we will do our best to make this better.

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