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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 2

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
378 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

378 Reviews

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Dealership Experience

11 yrs, 4 mos

Industry Experience

44 yrs, 5 mos

378 Reviews of Rick Libby

February 18, 2025

Dealership Rating
Employee Rating

They always take care of my problems and in a timely manner. Very accommodating also! More

by mb2creed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 14, 2025

Dealership Rating
Employee Rating

Tire didn’t show up as expected. I was sent note to pickup and was not ready as indicated More

by Rpower
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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February 14, 2025

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Employee Rating

Zach was great and service was excellent Showroom was clean and staff was friendly Thank you More

by Ginaflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Feb 18, 2025

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 14, 2025

Dealership Rating
Employee Rating

I brought back the car to have re-checked because of the squeaky (rattling) sound. Unfortunately, the issue was not resolved. The squeaky sound is even more prominent. No recommendation suggested for reso More

by SUZY.CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 12, 2025

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Friendly and great service. Great communication and worked quickly to fix my car. Complementary car wash was great! More

by mrchevrin22
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

February 09, 2025

Dealership Rating
Employee Rating

Service department is great but don’t let them wash your car unless you’re okay with water marks and tire dressing smudges on your seats. More

by we1840
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Print
Feb 12, 2025

Fort Myers INFINITI responded

Hi, we regret to hear that you had this experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (888) 690-3484 and we will do our best to make this better.

February 04, 2025

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Employee Rating

Fast & convenient service. Comfortable customer lounge . Service Advisor was thorough & gave me an accurate estimate. More

by KEELYV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 10, 2025

Fort Myers INFINITI responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

February 03, 2025

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Employee Rating

The crew at the dealership are very nice and perfessional. They listen to your concerns and do a very good job. More

by Nathaliefrancois1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armin Gackic, Zach Irwin, Daryl Day, Jason Bram, Adriana VanBuren, Emmanuel Vazquez, Neysha Santiago, Jason Carimi, Paul Khin

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Feb 07, 2025

Fort Myers INFINITI responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2025

Dealership Rating
Employee Rating

Great visit. The staff was very concerned about not wasting your time. Highly recommended. Service Department prices were also not too pricey. More

by jjaecleve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

Print
Feb 06, 2025

Fort Myers INFINITI responded

Hi, we're glad to hear our staff took such great care of you! Here at Fort Myers INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 02, 2025

Dealership Rating
Employee Rating

Always excellent service. Very easy to get an an appointment and always explain the issues needing to be addressed without any pressure for add on services. More

by TKPULLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 06, 2025

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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