Rick Jimenez | Page 4

was not open to give all information, like the price changed from 32000 to 42000.although very friendly, that is my only problem with them. changed from 32000 to 42000.although very friendly, that is my only problem with them. More

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The app was on time and a loaner was extremely helpful. The only issue was that Plaza would not use the part supplied by Endurance so I had to pay additional to the warranty coverage The only issue was that Plaza would not use the part supplied by Endurance so I had to pay additional to the warranty coverage More

by Gregg Verified Customer Verified Customer

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My appointment was honored on schedule the repair was done and I was supplied a loaner which was very helpful as I live 35 minutes away done and I was supplied a loaner which was very helpful as I live 35 minutes away More

by Gregg Verified Customer Verified Customer

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I have been using Plaza Cadillac for the last 15 to 20 years so that should tell you how satisfied I am with this dealership, the salesman I have been seeing is a very nice and knowledgeable person and al years so that should tell you how satisfied I am with this dealership, the salesman I have been seeing is a very nice and knowledgeable person and always makes sure that I am pleased and satisfied with the service. The people at the service department are always welcoming and eager to help you. More

by richcast Verified Customer Verified Customer

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Very nice people in Service as well as sales. Allways great service. They keep you informed. Allways great service. They keep you informed. More

by ALAN44 Verified Customer Verified Customer

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Rick, the salesman who helped me, listened to what I said I wanted and ultimately was able to get me exactly what I wanted. The whole purchase experience was a pleasure. I wanted and ultimately was able to get me exactly what I wanted. The whole purchase experience was a pleasure. More

by ellencarpenter815 Verified Customer Verified Customer

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As close as family that I’ve dealt with for years…. .great & sincerely personal company .great & sincerely personal company More

by JOE Verified Customer Verified Customer

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Easygoing no pressure sale. Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate pu Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate purchase would be. I'm enjoying driving the Caddy. My deceased mother-in-law is looking down at me and smiling. She was a big Cadillac fan. More

by debbie37 Verified Customer Verified Customer

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They are very friendly. I feel welcomed when I enter. Everyone is polite and kind. I feel welcomed when I enter. Everyone is polite and kind. More

by Betty D Zwayer Verified Customer Verified Customer

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This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac. More

by smcolivas Verified Customer Verified Customer

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