Rick Jimenez

This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac. More

by smcolivas Verified Customer Verified Customer

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They are very friendly. I feel welcomed when I enter. Everyone is polite and kind. I feel welcomed when I enter. Everyone is polite and kind. More

by Betty D Zwayer Verified Customer Verified Customer

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Rick Jimenez is a great sales person. He is always willing to help with all questions. He is always willing to help with all questions. More

by MTKESZNER Verified Customer Verified Customer

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Every thing is very good with sales and service. Rick is a great sales rep. The customer waiting area is not so great. Kia and Hyundia is much better. I would rate Plaza Cadillacs very disappointing Rick is a great sales rep. The customer waiting area is not so great. Kia and Hyundia is much better. I would rate Plaza Cadillacs very disappointing. More

by ronbevinm Verified Customer Verified Customer

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Outstanding with great service. Enjoyed the experience and the staffs help. Will recommend Plaza to others Enjoyed the experience and the staffs help. Will recommend Plaza to others More

by davidhays63 Verified Customer Verified Customer

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Wonderful service from all of the staff. Took the time to explain everything dealing with my problem Took the time to explain everything dealing with my problem More

by WTOBRIEN3559 Verified Customer Verified Customer

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I was met immediately on arrival by Rick, the car was all set for the test drive. Rick was very knowledgeable about the car. I was very pleased. set for the test drive. Rick was very knowledgeable about the car. I was very pleased. More

by snowhite305hp Verified Customer Verified Customer

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They fixed the problem but when I got the car back all my tail light is and head lights went out tail light is and head lights went out More

by shannon52480 Verified Customer Verified Customer

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Service was professional and quick. Everyone was very nice and helpful I will definitely go back. Everyone was very nice and helpful I will definitely go back. More

by GH59GH Verified Customer Verified Customer

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Excellent doing business with this dealership. Rick Jimenez was my sales person- friendly, helpful, none of that high-pressure stuff you get at other dealerships. The whole process was transparent Rick Jimenez was my sales person- friendly, helpful, none of that high-pressure stuff you get at other dealerships. The whole process was transparent- no hidden add-ons like with a previous dealership. The financing was clearly explained. Everyone was courteous and made it clear that they appreciated my doing business with them. If I reach that point that I am in the market for another car, I will definitely go there and talk to Rick. More

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