Rick Gordon
Rick Gordon at Family Ford of Enfield
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Rick Gordon

General Sales Manager

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.6
27 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

37 yrs, 7 mos

Languages Spoken

English English

4.6

27 Reviews

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27 Reviews of Rick Gordon

December 06, 2024

Dealership Rating
Employee Rating

Great dealership to work with and to buy a car through. Andrew is great and would buy another vehicle from this dealership. More

by adam.robbins12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Dec 08, 2024

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Adam, for choosing Family Ford of Enfield!

November 25, 2024

Dealership Rating
Employee Rating

The best dealership around l have been buying Ford vehicles from family Ford for at least 20 years More

by JAMESMCARD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Family Ford of Enfield responded

James, Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 05, 2024

Dealership Rating
Employee Rating

I feel the deals that I’ve gotten could have been better, think I could have paid less and gotten more for trade ins. Everything else has been great! More

by STURGISGODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Family Ford of Enfield responded

Thank you for taking the time to leave us this feedback. We'll be sure to share your comments with our crew.

November 03, 2024

Dealership Rating
Employee Rating

It's been YEARS since I've had a dealership experience like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. More

by Joe Boissonneault
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Nov 05, 2024

Family Ford of Enfield responded

Joe, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

October 27, 2024

Dealership Rating
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Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- More

by justinthompson514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Ken Brown

Oct 31, 2024

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 26, 2024

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Employee Rating

Great experience! !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle wh More

by peterconsolini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Oct 27, 2024

Family Ford of Enfield responded

Thank you, Peter, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 03, 2024

Dealership Rating
Employee Rating

Truck was not ready to go when we got there for our appointment. Sales person had to go gas up the truck after we arrived. Truck was not detailed stickers were still on the truck and inside was not More

by cbeec2
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Brendan Miller

Aug 08, 2024

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 18, 2024

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Employee Rating

John T was great, he went the extra mile to find me my car. Family ford has the lowest dealer charges, and the best staff.. More

by Fjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Tranghese

Jun 18, 2024

Family Ford of Enfield responded

Thank you for your business and your kind words. Greatly appreciated!

May 23, 2024

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Employee Rating

Best ford dealer in CT. Salesman Jorge Suarez is knowledgeable in all Ford features and products. Highly recommended. More

by j.cortez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Jorge had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 21, 2024

Dealership Rating
Employee Rating

I had a fantastic experience at Family Ford of Enfield. Andrew McNeal was my primary contact, he contacted me right away after I expressed interest and was the primary person I dealt with. He could not h More

by Jmahr4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Andrew Mcneal , Karina Popoli-Sarat. (Finance)

May 29, 2024

Family Ford of Enfield responded

Thanks for your feedback on your recent visit to Family Ford of Enfield. It's great to hear that Andrew and the team were able to assist you and that you had such a positive experience!

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