Richard LaRussa
Richard LaRussa at Toyota of Scranton
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Richard LaRussa

Finance Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Richard LaRussa

November 01, 2024

Dealership Rating
Employee Rating

They worked hard on getting us the best experience buying the Truck. Treated us to food and drinks while waiting. I would rate them as the Best Dealership in our area. Salesman should get a raise for how pro More

by BLUENASCAR2824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Len Gierzal

Nov 01, 2024

Toyota of Scranton responded

BLUENASCAR2824, Thank you so much for your wonderful review and for trusting us with your second truck purchase! We're thrilled to hear that our team went above and beyond to make your experience enjoyable and memorable. It’s fantastic to know that our salesperson’s professionalism made a positive impression, and I’ll be sure to pass along your kind words to the team. We’re truly grateful for your recommendations to others and look forward to continuing to be your go-to dealership. Enjoy your new truck, and thank you again for being part of our Toyota of Scranton family! Warm regards, The Sales Team Toyota of Scranton

October 20, 2024

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Employee Rating

My purchase was smooth with no problems. The finance manager was super. All my needs were met and in a timely manner. More

by STORM20258
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

Toyota of Scranton responded

STORM20258, Thank you for your fantastic review! We're so glad to hear that your purchase went smoothly and that our finance manager provided excellent service. Meeting your needs in a timely manner is always our priority, and we're happy we could deliver that experience for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

October 17, 2024

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Employee Rating

Good, people were kind and easy to work with and they try hard to get u in the right car at the right price More

by ERIKBACON06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2024

Toyota of Scranton responded

ERIKBACON06, Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Warm regards, The Sales Team Toyota of Scranton

September 09, 2024

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Employee Rating

The salesman and the manager and the financial team were amazing. They made us feel like family. They could not do enough for us. So a great experience. More

by MCANDREW604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

August 31, 2024

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Employee Rating

I had an amazingly easy car buying process with this dealership. Stress free and simple. I couldn’t be happier More

by KILLEENA328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2024

Toyota of Scranton responded

KILEENA328, Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazingly easy and stress-free car buying experience with us. Making the process as simple and enjoyable as possible is our goal, and it’s wonderful to know that we succeeded. Your satisfaction is our top priority, and we couldn’t be happier to have met your expectations. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car! Best regards, The Sales Team Toyota of Scranton

July 02, 2024

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Employee Rating

Nikki was fantastic. She was helpful and kept us up to date during the entire buying process. More

by NICKY.CALLENDER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

Jul 03, 2024

Toyota of Scranton responded

NICKY.CALLENDER, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nikki provided you with fantastic service and kept you well-informed throughout the buying process. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again! Best regards, The Sales Team Toyota of Scranton

July 01, 2024

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Employee Rating

This is my 3rd lease and my family and I have loved every product Scranton Toyota has provided for us. My salesman Jordan has always been transparent, friendly, and professional when it comes to finding the More

by BEEF2988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer , Jordan Printz

Jul 03, 2024

Toyota of Scranton responded

BEEF2988, Thank you so much for your continued trust and loyalty in choosing Toyota of Scranton for your leasing needs. We're thrilled to hear that you and your family have loved each vehicle you've leased from us. It's wonderful to know that Jordan has consistently provided you with transparent, friendly, and professional service, helping you find the perfect truck at the right price. We greatly appreciate your strong recommendation and kind words about our financial department. Your satisfaction is our top priority, and we're delighted to be part of your tradition in finding reliable and enjoyable vehicles. We're looking forward to seeing you again for your next lease! If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience

June 19, 2024

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Employee Rating

I was treated well and we got a deal done. everyone was very helpful. Great Job More

by SEAMANSPILOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Ryan Cali

Jun 19, 2024

Toyota of Scranton responded

SEAMANSPILOT, Thank you for your positive review! We're thrilled to hear that you found our customer service excellent and that we were able to offer you a great deal. If you need any assistance in the future, we're always here to help. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

June 15, 2024

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Employee Rating

Toyota of Scranton was 5 star for us. From the moment we walked in we were greeted by George who promptly seated us with sales associate Hannah. Both were outstanding and went above and b More

by DIG2MOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin, Hannah Schork , John Kozak, Jose, both 5 star +

Jun 17, 2024

Toyota of Scranton responded

Dear DIG2MOM, Thank you for sharing your 5-star experience with us! We are delighted to hear that George, Hannah, John Kozak, Mr. LaRusso, and Technician Jose provided outstanding service and made your visit exceptional. It's wonderful to know that their efforts made your purchase of the new Tundra a memorable one. Your willingness to drive an hour for our service is incredibly appreciated. We look forward to continuing to provide you with excellent service in the future. Best regards, The Toyota of Scranton Team

May 02, 2024

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Employee Rating

Well maintained environment facilities. Lots of helpful staff! Experience with knowledge on Toyota products! Largest selection inventory available! More

by SHING_KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton , Joe Grotto

May 02, 2024

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

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