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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
December 19, 2016
Experience It was very good,except the length of time being there. Very good at going over the vehicle and the warranty. He showed more when I went back Monday e It was very good,except the length of time being there. Very good at going over the vehicle and the warranty. He showed more when I went back Monday evening. More
by JHARLEY53
Verified CustomerOther Employees Tagged: Tom Nicodemus
December 19, 2016
Guiene Smile Was not planning to purchase a vehicle that evening, I only had my driver license with me and an insurance card. Decided I would ask a couple of ques Was not planning to purchase a vehicle that evening, I only had my driver license with me and an insurance card. Decided I would ask a couple of questions so as I entered the dealership I was greeted with a geiunie smile I saw his name tag that said Tim Sterling so instead of saying I have a couple of questions I said let's do this. Financing was so easy and fast. More
by Deborah Cook
Other Employees Tagged: Tim Sterling, Jennifer Bowen
December 10, 2016
Doug is awesome! You can't go wrong with this dealership! Absolutely top-notch and the best people I've ever worked with in the business! I bought at least 10 new car You can't go wrong with this dealership! Absolutely top-notch and the best people I've ever worked with in the business! I bought at least 10 new cars from Klaben and every experience has been outstanding! Thank you! More
by cagraczyk
Other Employees Tagged: Artie Gissinger, Christine Klaben , Doug Carter, Kenny King
December 07, 2016
Purchase of 2016 Ford F-150 After shopping multiple Ford Dealerships locally for a new Ford F-150, I decided to take the hour drive to Klaben Ford. It was a hassle free experien After shopping multiple Ford Dealerships locally for a new Ford F-150, I decided to take the hour drive to Klaben Ford. It was a hassle free experience and well worth the drive. Mike Cooney was an excellent salesman. Very knowledgeable and found exactly what I was looking for at a price that was within my budget. I highly recommend Mike Cooney and Klaben Ford for anyone searching for a new or used vehicle. More
by Ryan12
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
December 03, 2016
Doug Carter was my salesperson and he was very good I had a very positive exp. very friendly and great customer service. I was also in and out very efficiently. the finance person was very good als I had a very positive exp. very friendly and great customer service. I was also in and out very efficiently. the finance person was very good also. More
by piergmgwr
Other Employees Tagged: Doug Carter
December 01, 2016
Great customer service experience; no high pressure Everyone I dealt with at Klaben was professional, knowledgeable, and courteous. Tom Nicodemus and I spent a couple of hours looking at vehicles, disc Everyone I dealt with at Klaben was professional, knowledgeable, and courteous. Tom Nicodemus and I spent a couple of hours looking at vehicles, discussing features, etc. and I never felt pressured or rushed during our conversations. He had called in advance to get an idea of what kind of vehicle I was in the market to buy and selected 3 or 4 in advance based on our conversation. Stephanie Slomberg was very thorough in explaining financing options and each document as we went through them together. I met Rich Klaben and appreciate the culture he has developed at this dealership. I was extremely pleased with the car-buying experience at Klaben Ford. More
by tenthman4
Other Employees Tagged: Tom Nicodemus, Stephanie Slomberg
November 30, 2016
Klaben ford did it again Well it was that time again ,my lease was up on my F150. I contacted Chris Moldas and once again he took his time, showed a few trucks found exactly w Well it was that time again ,my lease was up on my F150. I contacted Chris Moldas and once again he took his time, showed a few trucks found exactly what I wanted, got me a awesome deal.chris is no pressure as with all the people at Klaben. I do have say there is no other place like Klaben auto group customer service is always a top priority. Thanks again Chris and the team at Klaben. Oh I can't forget Kim in service I needed a few things done and is was no problem. Thanks again More
by firegav
Other Employees Tagged: Chris Moldas, Kim Wolfram, Artie Gissinger, Christine Klaben , Terry Colbert, Eric Dyer
November 29, 2016
True Professionals I stopped by just to look at the new F-250's and my salesman, Doug Carter, walked me through the new model inside and out. No pressure, I walked out I stopped by just to look at the new F-250's and my salesman, Doug Carter, walked me through the new model inside and out. No pressure, I walked out and thought about it for almost a week. The entire sales team is focused on one thing, customer service. I buy all my vehicles from the Klaben dealership because of their high standards and straight forward sales. A great experience and I am thrilled with the truck. More
by jfilm706
Other Employees Tagged: Christine Klaben , Doug Carter
November 24, 2016
Two cars We got 2 vehicles at Klaben and we are very thrilled all around from the salesman to the owner took time out just for my husband and I and to Christin We got 2 vehicles at Klaben and we are very thrilled all around from the salesman to the owner took time out just for my husband and I and to Christine. Really great experience that we will do again in 3 years. Klaben rocks!!!! More
by micromachine02
Other Employees Tagged: Roscoe Woodberry, Christine Klaben , Bob Paytas
November 23, 2016
Professional Dealership Very good experience!, good price on my trade, great deal on the Truck I bought! Very pleasant atmosphere!! No high pressure whatsoever!!! I'll go ba Very good experience!, good price on my trade, great deal on the Truck I bought! Very pleasant atmosphere!! No high pressure whatsoever!!! I'll go back !! More
by arascal44
Other Employees Tagged: Jennifer Bowen , Terry Colbert, Gene Kallmeyer
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