I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 3 mos
Industry Experience
52 yrs, 4 mos
934 Reviews
Write a Review934 Reviews of Richard Klaben
October 20, 2017
More than a Dealer!!! At Klaben Ford you are more than a customer...you are family. They make sure you are comfortable with your deal and that you are more than a number t At Klaben Ford you are more than a customer...you are family. They make sure you are comfortable with your deal and that you are more than a number to them but family. I have never been pressured into a deal or rushed to make a decision. They take time to allow you to process the purchase and look for the deal that is best for you. I think that is why Klaben is so successful because they realise that they could sell a few cars to some people for a while but to get them back they have to feel comfortable and the deal worked in their lives. Thank you Rich and thank you Mike for always making it an easy decision where to make my car purchases. You are more than a dealer to me...you are family!!!! More
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
October 20, 2017
Perfect The entire staff was extremely professional and very kind. Rich Klaben and Nate Bryant helped me and they both are extremely caring and very helpful. The entire staff was extremely professional and very kind. Rich Klaben and Nate Bryant helped me and they both are extremely caring and very helpful. Both of them took the time to help me in my situation and they are truly amazing people. Very professional all around. More
Other Employees Tagged: Christine Klaben , Nate Bryant
October 19, 2017
I bought a brand new car This was an amazing car buying experience! Both Chris Volk and Mr. Klaben made me feel comfortable in my purchase. Chris did all of the financial res This was an amazing car buying experience! Both Chris Volk and Mr. Klaben made me feel comfortable in my purchase. Chris did all of the financial research before I even arrived. He also pulled multiple keys before I arrived knew what I wanted and did not want and did not waste my time. He also worked hard to get me the best price. I have never owned a Ford-I love it and I had never dealt with Klaben and will certainly do so in the future! Outstanding place!!! More
Other Employees Tagged: Christine Klaben, Christopher Volk
October 16, 2017
very pleased Tye was the best sailsman I have had the pleasure of working with! I will definitely come back when the time comes for a new car. Tye was the best sailsman I have had the pleasure of working with! I will definitely come back when the time comes for a new car. More
Other Employees Tagged: Mona Crooks , Ty Davis
October 11, 2017
100% Awesome Experience My family has been buying/leasing vehicles from Rich Klaben for over 40 years. I personally have been buying/leasing from Klaben dealerships for over My family has been buying/leasing vehicles from Rich Klaben for over 40 years. I personally have been buying/leasing from Klaben dealerships for over 35 years. We have always worked directly with Rich Klaben or Kenny King (both are amazing men with a huge hearts - Kenny King has retired). My wife and I were greeted by Rich Klaben at the door, he always asks about family before any business questions. Rich Klaben introduced us to Chris Volk as our new salesman. This was the first time in over 40 years that we worked with someone other than Kenny King. I'm happy to say that the overall experience (working with Chris Volk) was absolutely 100% great. Chris was friendly, laid back, humorous, and very intelligent. He went above and beyond to make sure our car buying experience informative and comfortable. I will continue to be a lifelong customer of Richard Klaben and look forward to working with Chris Volk again when purchasing/leasing a vehicle. I would highly recommend Klaben dealerships! I would also highly recommend Chris Volk. Thank you again Klaben Dealerships for yet another great buying experience. Here's to another 40+ years of being your customer!! More
Other Employees Tagged: Christopher Volk , Stephanie Slomberg
October 10, 2017
2017 Shelby GT350 I always buy my cars from Bob Paytas. Christine is usually the one doing the financing for us. Would recommend this dealership to family and friends. I always buy my cars from Bob Paytas. Christine is usually the one doing the financing for us. Would recommend this dealership to family and friends. More
Other Employees Tagged: Christine Klaben , Bob Paytas, Stephanie Slomberg
October 02, 2017
Klaben Ford is the Best! I have been buying Ford's from Klaben Ford for almost 30 years. The staff from Mr Klaben down to the young man that detailed our new Fusion are all pr I have been buying Ford's from Klaben Ford for almost 30 years. The staff from Mr Klaben down to the young man that detailed our new Fusion are all professional, courteous and friendly! Everyone there makes you feel like family! I worked with Dave Mott on the sale and Jenn Bowmen on the paperwork and I can't thank them enough for making our new car purchase as enjoyable as possible! More
Other Employees Tagged: Jennifer Bowen , Dave Mott
October 02, 2017
New Ford Pickup From the time i first spoke with Doug Carter at Klaben he made every attempt to find exactly what i was looking for in a truck, he made it happen. Eve From the time i first spoke with Doug Carter at Klaben he made every attempt to find exactly what i was looking for in a truck, he made it happen. Everything was a painless process from trading in my old truck to picking up the new one. i was kept up to date and always new what was going on. This was my fifth truck i have purchased and all have been from different dealers, Doug Carter was by far the best and easiest experience i have had making a big purchase. Jenn Bowen made the financing a breeze, she explained the additional coverage's available so they were easy to understand, she took her time and made sure i was on the same page. Doug and Jenn took there time with me and very positive and upbeat which i think made the experience even better. in a few years i am sure i will update to a newe truck again and I will go back to Klaben no question. More
Other Employees Tagged: Jennifer Bowen , Doug Carter
October 01, 2017
This dealership has phenomenal customer service. Jeff Tetreault is my go to guy. I have been dealing with Jeff and the Klaben team for several years as they have always enthusiastically help me find Jeff Tetreault is my go to guy. I have been dealing with Jeff and the Klaben team for several years as they have always enthusiastically help me find the perfect vehicle with all options that I was seeking. There is no doubt in my mind that if anybody were to afford the opportunity to this professional team, you will look forward to a positive and lasting relationship with this dealership. You will be treated respectfully and will feel very comfortable making a decision to purchase a vehicle. More
Other Employees Tagged: Christine Klaben , Jim Bills, Jeff Tetreault
October 01, 2017
Nick came thru on delivering the used f150 that we were in search of. We were treated well by every member of the klaben kent ford team. Thank You that we were in search of. We were treated well by every member of the klaben kent ford team. Thank You More
Other Employees Tagged: Terry Baughman, Christine Klaben , Nick Schrader

