I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
Write a Review940 Reviews of Richard Klaben
September 28, 2018
Great place to buy or lease. No hassle. The Title said it all. Nice and helpful dealer. Clean and neat dealership. I did not have to wait very long to get my lease done. The Title said it all. Nice and helpful dealer. Clean and neat dealership. I did not have to wait very long to get my lease done. More
Other Employees Tagged: Mike Brandvold, Christine Klaben , Don Batten, Mike Cooney
September 22, 2018
Smooth transition Klaben worked very hard and very swiftly to help me purchase a great vehicle for my daughter. They are the best . They are caring and they dont just s Klaben worked very hard and very swiftly to help me purchase a great vehicle for my daughter. They are the best . They are caring and they dont just sell you anything. They try to sell you what you like or want and they put your needs first. Awesome experience and awesome dealership to work with. I put my trust in Klaben and I will definately be using them in the future. Thanks again youre the best. More
September 21, 2018
Bought 2 cars in 4 months from Klaben Chris Volk and Rich Klaben delivered everything they promised and more. I have a new dealer, and it is Klaben Ford. They deliver an honest approach Chris Volk and Rich Klaben delivered everything they promised and more. I have a new dealer, and it is Klaben Ford. They deliver an honest approach and comfortable transaction. Do your homework before you stop in, and you will realize they are transparent and fair. More
Other Employees Tagged: Mike Brandvold, Jennifer Bowen, Christopher Volk , Denise Miller
September 19, 2018
Amazing Experience We were amazed at our experience from the moment we walked in the door until we got finished in finance. The staff was friendly and accommodating! We were amazed at our experience from the moment we walked in the door until we got finished in finance. The staff was friendly and accommodating! More
Other Employees Tagged: Jennifer Bowen , Nick Schrader
September 18, 2018
Always go above and beyond! Rich Klaben and Dave Motts have gone above and beyond for me each time I have gotten a vehicle from Klaben! I always recommend Klaben to anyone I know Rich Klaben and Dave Motts have gone above and beyond for me each time I have gotten a vehicle from Klaben! I always recommend Klaben to anyone I know looking for a vehicle! Thank you both for always going out of your way to get me into a great vehicle! Also, thank you Mike in service for always helping me with all of my car issues! You guys are the best! More
Other Employees Tagged: Mike Brandvold, Christine Klaben , Dave Mott
September 18, 2018
Great car buying experience for me Pleasant buying experience . Sales,service,and finance staff were knowledgable and polite .would recommend klaben to friends and family .certified pre Pleasant buying experience . Sales,service,and finance staff were knowledgable and polite .would recommend klaben to friends and family .certified pre-owned cars all looked to be brand new . More
Other Employees Tagged: Matt Moyers
September 17, 2018
"As good as it gets" Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is honest, fair, and trustworthy gentleman. In over 25 years I can honestly say we have never had anything but a positive car buying experience dealing with Mr. Baughman. He is attentive to our buying situation, and always puts our family and our car buying needs and wants first. Our main service associate the majority of these years has been Mona Crooks. Mona displays the same professionalism as the rest of the Klaben family, often going above and beyond to provide our family with great service. Lastly, I can not speak more highly of owner, Richard Klaben. So often, he has made us feel that we were a high priority, when we know he has so many things to tend to on a daily basis as the owner of Klaben Ford. Mr. Klaben is a true professional, and gentlemen, who always make our family feel comfortable during the car buying experience. More
Other Employees Tagged: Mona Crooks , Terry Baughman, Denise Miller
September 13, 2018
Uniquely wonderful car buying experience I first contacted Carpro web sight for the highest rated dealershipin my area, Klaben Ford. I then was contacted by Christopher Volk, sales represent I first contacted Carpro web sight for the highest rated dealershipin my area, Klaben Ford. I then was contacted by Christopher Volk, sales representative who asked me how he could help in my search fo a car. He was knowledgeable and very helpful esp. since I had a unique situation. He was able to locate the vehicle I was wanting. When I arrived at Klaben he had it ready for me at the exact price he quoted on the phone. The entire process, test drive to the final signature was a little over an hour, no hassles. Honest dealership with integrity. More
Other Employees Tagged: Jennifer Bowen, Christopher Volk
September 06, 2018
Painless I had been looking for the right 2016 MKX Reserve for the last month. I knew exactly the what I wanted and spent hours on the internet looking. I h I had been looking for the right 2016 MKX Reserve for the last month. I knew exactly the what I wanted and spent hours on the internet looking. I had driven all over from Sandusky to New Castle PA looking for the right car. I could have saved a lot of time and gas money if I had gone to Klaben Lincoln first. From the moment I pulled into the lot I was treated with warmth and respect. I walked into the Showroom and was greeted by Nate Bryant.Nate showed me the features of the car got my trade appraised and we closed in a very short time. I did not feel pressured at any time and this has to be the most pleasant car buying experience in my 60 years of buying cars. More
Other Employees Tagged: Jennifer Bowen , Nate Bryant, Terry Colbert, Douglas Lewin
September 06, 2018
Always easy to deal with the Klaben group. They just make the purchase process easy, nothing complicated. I have leased a number of vehicles over the last 15 years from Ford thru Klaben and I k They just make the purchase process easy, nothing complicated. I have leased a number of vehicles over the last 15 years from Ford thru Klaben and I keep coming back, what else can I say. More
Other Employees Tagged: Denise Miller, Dave Mott

