Richard Chila | Page 2

The overall dealership experience was positive. I do believe I got a great deal on the new truck I purchased but I do have comments about the used car trade in offer process. Before coming in I uti I do believe I got a great deal on the new truck I purchased but I do have comments about the used car trade in offer process. Before coming in I utilized the trade value tool on the del Toyota website which provided me an initial estimate I was Happy with and understood was based on the car being what I described. I was confident that I accurately described the condition of my car and that as long as no issues were discovered during the appraisal in person the estimated offer provided to me using the del Toyota trade offer tool is what I expected (31372).I was disappointed to find out that the trade offer presented to me was not realistic at all since the used sales car manager said the highest they could even offer was 30400. this is regardless of the car’s conditions. I realized that the offer provided to me online didn’t matter. I felt as if the number offered online by del Toyota is really provided to entice customers to come in and the dealership has no intention of possibly giving the offer online regardless of the condition. This seems like a very untruthful tactic and am quite disappointed. I expressed my concerns to the sales men and financial manager and was told that the Kelley blue book tool linked to the del Toyota website is never accurate and than another auction tool is what is used to appraise the car. If this is the case del Toyota should remove this tool from their website rather than allowing customers to utilize it only to get them into the dealership with the hopes of receiving that offer. More

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The dealership has a very friendly environment. Salesman “Jaime “ was very good and a tentative . I would recommend it to others. Salesman “Jaime “ was very good and a tentative . I would recommend it to others. More

by albertr1 Verified Customer Verified Customer

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We had a great experience buying our new (used) Tacoma. There was no pressure from any sales people. Mason was friendly, engaging and helpful in describing the vehicle,options, features, warranties, etc. T There was no pressure from any sales people. Mason was friendly, engaging and helpful in describing the vehicle,options, features, warranties, etc. The sales manager was a little more high-pressure, but not the worst I’ve experienced-by far, and in the end, he worked with us, and I believe we got a great deal. More

by RUNNINGBILL71 Verified Customer Verified Customer

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It was a pleasure working with Ken, he is commonsensical. However, the used car manager Rick Chila is quite the character, he has a demeanor which is a bit off. Rick would understand logic when presented to However, the used car manager Rick Chila is quite the character, he has a demeanor which is a bit off. Rick would understand logic when presented to him but then refuses to execute on best judgement. My story>> After purchasing, I had observed a chip in the windshield less than 24 hours. Rick completely acted like he was unaware although he was the one who conducted the pre-inspection (physical) on the vehicle prior to sales. He invited his "windshield guy" to examine the details of the chip, to which his guy reminded him that the windshield was previously cracked prior to my purchase, and that he (windshield guy) performed the repairs himself, and it was upgraded to a now "chip" from its previously "cracked". Repair receipts were also not available upon request and Rick claims he did not have such documents on hand. Worst part to all o this; Rick had blamed me the customer initially, stating that I caused the crack driving the vehicle home. I was glad his windshield guy proved to him otherwise. Rick isn't a bad person I would hope, he just doesn't know how customer relationships work. When there is an issue you first listen, then investigate, finally come up to a solution of resolve versus jumping to conclusion and pointing fingers. His demeanor from was unprofessional and I did not expect that out of someone who operates as a manager from a reputable dealership. This is simply my honest opinion about my experience at Del Toyota and in no way shape or form to bash but more of learning and engaging to be better. They're good people overall and deserve the business. I would caution anyone when it comes to purchasing a premium European vehicle (BMW etc.) from them. The knowledge in elements (Servicing in technology) is lack thereof. I had to report the vehicle to a BMW dealership to clear up service prompts which the vehicle displayed, and Del Toyota did not have a clue as to how to proceed with those prompts. My high level patience does not prompt me to regret my experience at Del Toyota, stuff happens. Just be better. More

by Dr. Vince Verified Customer Verified Customer

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Awesome service! Adrian and Sean, entire staff put customer first. You don’t find this anywhere else! Adrian and Sean, entire staff put customer first. You don’t find this anywhere else! More

by Pmachammer Verified Customer Verified Customer

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Brutally Honest, no pressure tactics, more importantly - ethical and fair. Thanks Devin and team for the great experience ethical and fair. Thanks Devin and team for the great experience More

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It was a pleasant experience with the salesman, the finance man and all others involved in my purchase finance man and all others involved in my purchase More

by JACKPROVENCE Verified Customer Verified Customer

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Good experience in and out with no complaints everyone was very helpful with my purchase was very helpful with my purchase More

by SWDITTRICH Verified Customer Verified Customer

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The staff were very friendly and told me everything I needed to fix with my car. Would definitely come back again! needed to fix with my car. Would definitely come back again! More

by MANNAN855 Verified Customer Verified Customer

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Very spacious and modern, many employees available to help as soon as you need it. Whole process from reserving the car I wanted to the finance office upon closing was super smooth and pleasant. John help as soon as you need it. Whole process from reserving the car I wanted to the finance office upon closing was super smooth and pleasant. John Norris in sales was a complete joy to work with and made a special day truly feel special. JIm Krause in financing was also a great guy and turned the usual stress of the money talk into a quick and simple process. More

by YAKOV456 Verified Customer Verified Customer

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