Richard Castillo
Richard Castillo at Findlay Toyota
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Richard Castillo

Service Advisor

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.7
113 Reviews
4.7

113 Reviews

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113 Reviews of Richard Castillo

April 02, 2025

Dealership Rating
Employee Rating

Service Advisor and department is awesome. Don't like the constant, unsolicited pressure to upgrade my car (with cars you don't even have in stock) by random sales agents. More

by BEARMONSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Findlay Toyota responded

Bearmonster. Thanks so much for sharing your experience with us. We are so pleased to know that you are happy with the outcome of your recent service visit. and will pass your feedback on to our Sales Department. We appreciate your loyalty and value you as our customer. We look forward to your next visit at Findlay Toyota. Thank you for stopping by.

April 01, 2025

Dealership Rating
Employee Rating

I’m very happy about my service with Findly Toyota at the East Gate branch. They offer uber ride option for the waiting period. They also are negotiable with my service prices. I just love this dealer ship o More

by SZHANG2
Recommend Dealer
Yes
Apr 01, 2025

Findlay Toyota responded

Szhang2, Thanks so much for sharing your experience with us. It is our goal to always provide the best service possible. We appreciate your support and glad that we were able to meet your expectations.

March 30, 2025

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We're from Hawaii, and this was our First service in Vegas. Toyota is always been WONDERFUL! More

by AMYC808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Findlay Toyota responded

Amyc808, Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.

March 23, 2025

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Employee Rating

Richard Castillo has been my service tech for years. I trust him and the recommendation made for my car and do them as soon as possible. He is a great asset to Findlay Toyota and it is one of the reason More

by TRUDYCAKES67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Campuzano , Richard Castillo

Mar 24, 2025

Findlay Toyota responded

Tudycakes67, We're glad to know that you had a 5 star service experience and that Richard exceeded your expectations. We appreciate your support and loyalty and we look forward to servicing your vehicle again soon.

March 14, 2025

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Employee Rating

Richard was very helpful in explaining present and future service visits. Service was efficient and timely. More

by DOSCARSON0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Findlay Toyota responded

Doscarson0, Thank you for your positive review! We’re happy to know that Richard was helpful by explaining your services. We're glad that you had a good experience with us and we look forward to seeing you stop by again soon.

March 01, 2025

Dealership Rating
Employee Rating

I have been dealing with Findlay Toyota since June of 2004 and they have always treated me with respect and were always helpful. More

by JFUCCI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Findlay Toyota responded

Thank you for your feedback. We're glad to know that you had a 4 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 28, 2025

Dealership Rating
Employee Rating

I was so pleasantly pleased with the excellent, very diligent service I received! I haves gotten very good service from the dealerships in Anchorage Alaska where my permanent home is located! So I was s More

by JENN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Findlay Toyota responded

Jenn22, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 28, 2025

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Employee Rating

2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it More

by dmarionkaminski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 25, 2025

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Employee Rating

Very professional and courteous. I appreciate the expediency of your service and the courtesy ride to and from your dealership. More

by note4note159766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Findlay Toyota responded

NOTE4NOTE159766, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 09, 2025

Dealership Rating
Employee Rating

Very nice friendly clean place to do business with. At a pretty fair price. Have bought three cars from them More

by SHERYL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Falcone, Steven Chapman

Feb 11, 2025

Findlay Toyota responded

Sheryl4, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

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