Ramon Mendoza

Reliable Nissan responded

We are disappointed to hear about the confusion regarding your oil change benefits. We understand your frustration. We take situations like this seriously and want to ensure we address your experience properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your purchase details and work toward a resolution.

Reliable Nissan responded

We are overjoyed to hear about your positive experience with our service team. Your feedback about the smooth check-in process and quick turnaround truly means a lot to us. We understand the importance of clear communication throughout the service process, and we appreciate you bringing this to our attention. It's wonderful to know that despite the communication gap, you found our team efficient and were able to get back on the road quickly. Thank you for taking the time to share your experience and for recognizing our commitment to providing fast, reliable service.

Reliable Nissan responded

We appreciate you sharing this detailed feedback, as our goal is to ensure all repairs and adjustments provide a safe and smooth driving experience. Comments like yours help us review how alignment and suspension work is completed and communicated. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to discuss this further.

Reliable Nissan responded

We’re sorry to hear that your experience did not meet expectations, as our intent is always to provide a smooth and respectful process for every customer. Feedback like yours helps us evaluate how we can improve the overall experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to share more details.

Reliable Nissan responded

We’re sorry to hear that this experience did not meet your expectations, as our goal is to handle warranty coverage accurately and treat every customer respectfully. Feedback like yours helps us review both our billing processes and how concerns are addressed by the team. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to discuss this further.

Reliable Nissan responded

We are thrilled to hear about your wonderful experience with our team. Your comments about our staff being welcoming and maintaining high standards truly mean the world to us. It's fantastic to know that we were able to provide you with quick yet comprehensive service for your vehicle. We take great pride in delivering efficient service without compromising on quality, and your recommendation speaks volumes about our commitment to excellence. Thank you for choosing Reliable Nissan and for taking the time to share your positive feedback.

Reliable Nissan responded

Thank you for taking the time to share your experience with us, Danny. We're delighted to hear that you received such respectful treatment and had all your vehicle options clearly explained during your visit. Your commitment to continuing maintenance with us means a great deal. We look forward to serving you and your Nissan for years to come.

Reliable Nissan responded

We understand how frustrating it can be to make a long trip and not have your concerns addressed as expected. Our goal is to provide attentive service and clear communication for every guest who visits us. We appreciate you sharing your experience. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.comso we can continue the conversation.