Jessica Keck

Reliable Nissan responded

We greatly appreciate your feedback and are pleased to hear that your recent visit showed some improvement. We understand that the atmosphere may have felt different from your past experiences, and we truly value your perspective on this. Your observation about things being a little better this time gives us encouragement that we are moving in the right direction. At Reliable Nissan, we want every visit to be enjoyable and welcoming for our customers. We are committed to continuously working on creating that friendly environment you remember and ensuring each experience exceeds your expectations.

Reliable Nissan responded

Thank you for sharing your wonderful experience with us. We're delighted to hear that our team was attentive and ready to help you with everything you needed. It means so much to know that you found our staff to be helpful, friendly, and professional throughout your visit. Creating that family atmosphere where you feel truly valued is exactly what we strive for with every customer who walks through our doors. Your kind words about our service truly brighten our day, and we look forward to continuing to serve you and your automotive needs for years to come.

Reliable Nissan responded

We are disappointed to hear about your recent experience and understand the importance of providing a smooth and professional service visit from start to finish. We are glad to know the concern was addressed through management and resolved. We appreciate the opportunity to assist and remain committed to providing consistent customer care moving forward.

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that our team provided friendly service and maintained excellent communication throughout your visit. It's wonderful to know that we were able to address your recall efficiently and get your vehicle back to you ahead of schedule. Your feedback about our prompt service means a great deal to us at Reliable Nissan. We truly appreciate your trust in our team and look forward to serving you again in the future.

Reliable Nissan responded

We are overjoyed to hear about your positive experiences with our team. Your feedback about how we consistently address your concerns means so much to us. We take pride in maintaining a welcoming environment where our staff can provide the quick and efficient service you deserve. Knowing that you feel comfortable reaching out whenever you need assistance reinforces our commitment to building lasting relationships with our customers. Your trust in Reliable Nissan drives us to continue delivering the exceptional care you have come to expect.

Reliable Nissan responded

Thanks for sharing your experience with us! We're delighted to hear that our team provided quick and courteous service during your visit. It's wonderful to know that you're planning to return for another appointment. When you're ready to schedule your next visit, please feel free to give us a call at (505) 435-9825 and we'll be happy to help you find a convenient time. We look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.

Reliable Nissan responded

We are thrilled to hear about your positive first visit with your recently purchased used Rogue. It's wonderful that our team was able to assist you by providing the prior service records for your vehicle. We understand how valuable that information can be for new owners, and we're glad we could help make your ownership experience smoother. Thank you for choosing Reliable Nissan, and we look forward to serving you again in the future.

Reliable Nissan responded

We are happy to hear that you found our service department quick and easy to work with. Your feedback about the different experiences between our service and sales teams is valuable to us. We understand that consistency across all departments is important for providing the best possible experience. Your honest review helps us identify areas where we can continue to improve and ensure that every interaction with Reliable Nissan meets your expectations.

Reliable Nissan responded

We are disappointed to hear about your experience, as this is not the level of consistency or accuracy we strive to provide. We understand how concerning it is to receive conflicting information regarding vehicle condition and service recommendations, especially when it relates to safety and drivability. Your feedback regarding inspection accuracy and communication is important, as we aim to ensure all reports and estimates are clear, consistent, and properly documented. We would appreciate the opportunity to speak with you directly and review your concerns in more detail. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for further assistance.