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Rachel Aguilar

Overview Reviews (165) Inventory (198)

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Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9

165 Reviews

Overview Reviews (165) Inventory (198)

Dealership Experience

8 yrs, 10 mos

Industry Experience

6 yrs

Languages Spoken

American Sign Language

4.9

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Rachel Aguilar

February 28, 2026

Dealership Rating

Employee Rating

Russ Darrow Honda service department always takes great care of us. Thank you Rachel Aguilar care of us. Thank you Rachel Aguilar More

by george.matthews

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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February 28, 2026

Dealership Rating

Employee Rating

Russ Darrow Honda service department always takes great care of us. Thank you Rachel Aguilar care of us. Thank you Rachel Aguilar More

by george.matthews

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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February 28, 2026

Dealership Rating

Employee Rating

Russ Darrow Honda service department always takes great care of us. Thank you Rachel Aguilar care of us. Thank you Rachel Aguilar More

by george.matthews

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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February 26, 2026

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Employee Rating

Rachel was very knowledgeable and answered all of our questions. I would highly recommend your dealership. Thanks questions. I would highly recommend your dealership. Thanks More

by aspra1932

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Feb 27, 2026 -

Russ Darrow Honda responded

It’s great to hear Rachel provided knowledgeable answers to all your questions. Thank you for recommending us and trusting our service team with your Honda Crosstour. George Matthews george.matthews@russdarrow.com

February 22, 2026

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Employee Rating

I came to this location for an oil change in my experience was a good one. They were fast and friendly. Great customer service. experience was a good one. They were fast and friendly. Great customer service. More

by QUINTONPERSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lesia Matthis, Jonathan Stein, Maddie Wojciechowski , Alicia Love

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Feb 22, 2026 -

Russ Darrow Honda responded

Delighted to know our team handled your Honda Civic’s oil change both quickly and courteously. Thank you for recognizing our fast and friendly service, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 22, 2026

Dealership Rating

Employee Rating

Efficient and Strong communication. Very good explanation of what is happening and what is to come next. Very good explanation of what is happening and what is to come next. More

by JRBURAZIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Feb 22, 2026 -

Russ Darrow Honda responded

It’s wonderful to hear that Rachel and our team provided clear, timely updates during your Honda Pilot service. We’re glad our communication kept you informed every step of the way. Thank you for trusting us with your maintenance needs. George Matthews george.matthews@russdarrow.com

February 21, 2026

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Employee Rating

Staff is very friendly and knowledgeable about service. Service never takes too long and very close to what they predict for time. Service never takes too long and very close to what they predict for time. More

by rnabstedt

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 21, 2026 -

Russ Darrow Honda responded

It’s great to hear our service team was friendly and knowledgeable during your Honda Pilot visit. We’re glad the work was completed promptly and matched our estimated time. Thank you for sharing your positive experience. George Matthews george.matthews@russdarrow.com

February 18, 2026

Dealership Rating

Employee Rating

Great friendly service, attention to detail and my concerns. Service provided same day no hassle. concerns. Service provided same day no hassle. More

by Nubian1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown, Maddie Wojciechowski

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Feb 18, 2026 -

Russ Darrow Honda responded

Your kind words brighten our day. We’re pleased our team addressed your concerns with friendly, detail-oriented care and provided hassle-free same-day service. Thank you for trusting Honda with your CR-V. George Matthews george.matthews@russdarrow.com

February 17, 2026

Dealership Rating

Employee Rating

i love taking my car over to Russ Darrow Honda! Rachel is very sweet and super communicative about all that was done on my vehicle. She makes the process super easy, definitely a go to! Rachel is very sweet and super communicative about all that was done on my vehicle. She makes the process super easy, definitely a go to! More

by brooklynN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Feb 17, 2026 -

Russ Darrow Honda responded

Thanks for bringing your Mazda CX-5 in for service. Rachel will be delighted to know her updates and clear communication made the process smooth for you. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

February 15, 2026

Dealership Rating

Employee Rating

Experience is really great Rachel really helped. Let me understand all the needs for my vehicle car was washed, which is always helpful. I only wish I had a coupon for the price could be cheaper. Let me understand all the needs for my vehicle car was washed, which is always helpful. I only wish I had a coupon for the price could be cheaper. More

by Alex.m.giardina

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Feb 15, 2026 -

Russ Darrow Honda responded

Hello, we’re delighted Rachel was able to guide you through your Honda Odyssey’s needs and that the fresh wash enhanced your visit. We appreciate your feedback on pricing and will share your suggestion with our service leadership. We hope to welcome you back for your next service appointment. George Matthews george.matthews@russdarrow.com

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