Rachel Aguilar

Then a nice job thank you will bring my car back to them next time thanyou next time thanyou More

by DONZPLACE Verified Customer Verified Customer

Report | Print

Such a courteous staff, not pushy. Did not keep us waiting extremely long. Thank you Did not keep us waiting extremely long. Thank you More

by mepritch Verified Customer Verified Customer

Report | Print

Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! More

by Xxlharley1 Verified Customer Verified Customer

Report | Print

Tried to sell me stuff I didn’t need, like an oil change with 40% oil life left and new tires when tread was at 5 and only 21,000 miles on the vehicle. with 40% oil life left and new tires when tread was at 5 and only 21,000 miles on the vehicle. More

by vdaniels1 Verified Customer Verified Customer

Report | Print

Excellent service from start to finish! Rachel did a great job of explaining options, scheduling service and communication throughout. Rachel did a great job of explaining options, scheduling service and communication throughout. More

by KRISTEN.L.CHAMBERS Verified Customer Verified Customer

Report | Print

I was very pleased with how much they care about there customers every thing work wonderful ❤️ customers every thing work wonderful ❤️ More

by MS.TUCKER Verified Customer Verified Customer

Report | Print

Everything was perfect! Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explai Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explained exactly what I needed to do. They both were very helpful. Thank you!! More

by keithbbender Verified Customer Verified Customer

Report | Print

The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More

by 88vang.a Verified Customer Verified Customer

Report | Print

Amazing service, very personable staff that took the extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: More

by hungergamespop Verified Customer Verified Customer

Report | Print

Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More

by PAULETTESJOHNSON Verified Customer Verified Customer

Report | Print