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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
132 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

American Sign Language American Sign Language

4.9

132 Reviews

Write a Review

132 Reviews of Rachel Aguilar

November 30, 2025

Dealership Rating
Employee Rating

I had a good customer experience with the servicing of my vehicle, Rachel was great More

by Shariaheuell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

November 21, 2025

Dealership Rating
Employee Rating

Rachael was great, she help me with 2022 Honda Passport situation. I will definitely be back and recommend your dealership to others. More

by Kevin Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Nov 21, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

November 09, 2025

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Employee Rating

I love the video that you send so we can know what was done thanks! More

by COBBSREGINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Cruz Drahonovsky, Samantha Trepczyk

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Nov 09, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

November 06, 2025

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Employee Rating

Rachel is remarkably approachable. She’s also very pro active. I was impressed with the things she brought to my attention that were not on the agenda for the appointment. More

by beccaeanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

Rachel is amazing! Every experience with her is a positive experience with exceptional customer service!!!! More

by KIMMFOSTER2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Nov 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

The customer serve service rep was great. But the guy that has to work on my 2008, Honda Pilot did a lousy job, he took shortcuts, he did not completely evacuate the fluid for my power steeri More

by Jdb56177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

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Nov 09, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

November 05, 2025

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Employee Rating

Everything was handled in a timely and professional manner from the time I got there until the time I left. More

by pez2915
Workmanship
Service Time
Recommend Dealer
Yes
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Nov 05, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

November 01, 2025

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Employee Rating

I was thrilled that Russ Darrow provided a video overview of my car and the services that were needed, and that they didn't push services that I didn't need. I feel confident that they were honest and had my More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez, Zach Gresbach

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Nov 01, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

October 25, 2025

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Employee Rating

I always do a walki-in and they get me in and out. Very efficient! More

by latosha.morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Oct 25, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

October 12, 2025

Dealership Rating
Employee Rating

The dealership is very clean indicating that there is an attention to detail pertaining to matters. More

by pmacgillis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

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Oct 12, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

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