Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
139 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

8 yrs, 4 mos

Languages Spoken

English English

4.8

139 Reviews

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139 Reviews of Rachael Mergott

December 25, 2025

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This is my second car with Crest. They have always treated me very well and their customer service and experience is one of a kind! More

by Lisa Krutmeier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Crest Volvo Cars responded

Thank you for choosing Crest for your second vehicle! We're thrilled that our customer service continues to exceed your expectations. Your loyalty means everything to us, and we look forward to serving you again.

December 24, 2025

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It has been an awesome experience with Crest Volvo. They truly go above and beyond for their customers. I am so glad I chose this dealership to buy my first Volvo. My salesperson Alan was amazing. I wi More

by MARISELA.LIMON91
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 29, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled you chose us for your first Volvo and that Alan provided exceptional service. Your kind words mean the world to our team. We look forward to serving you again at Crest Volvo!

December 21, 2025

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This is a great dealership. Everyone from the sales staff to the business office and delivery tech were helpful, friendly and patient. More

by ejfountain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2025

Crest Volvo Cars responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our team. Your kind words mean everything to us. Thank you for choosing Crest Volvo Cars!

December 09, 2025

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Greg was awesome with our time and getting us exactly what we wanted! This was our 3rd XC90 from Crest and we couldn’t be happier with the service and the car! More

by TNDAVIS_1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Dec 15, 2025

Crest Volvo Cars responded

We are pleased to hear about your wonderful experience with our team and your satisfaction with your third XC90 purchase. It's fantastic to know that our staff provided excellent service during your visit and helped you find exactly what you were looking for. Your loyalty over multiple vehicle purchases truly means the world to us, and we're delighted that both our service and vehicles continue to exceed your expectations. We look forward to serving you again in the future.

November 26, 2025

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This is by far one of the best car purchase experiences you could ever ask for. I buy a lot of cars and this is my 3rd from Greg Bryan. He will not pester you, he is extremely well versed in everything he More

by jmyers
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan

Dec 10, 2025

Crest Volvo Cars responded

Thank you for this wonderful review! We're thrilled that Greg Bryan has provided you with exceptional service across multiple purchases, and that our finance team has delivered fantastic support. Your confidence in our transparent practices and commitment means everything to us. We're honored to have you as part of the Crest Volvo family!

November 19, 2025

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Greg was amazing to work with. My experience with Crest volvo was great to start with and working with Greg made it even better. More

by CantExpose121
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan, Fabian Salazar

Nov 26, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted to hear that Greg provided exceptional service and made your experience at Crest Volvo even better. We'll be sure to share your kind words with Greg and our team.

November 18, 2025

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Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri More

by MJR3434
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional communication and courteous assistance that truly made a difference. Your recognition of the outstanding service you received means the world to us at Crest Volvo Cars. We're thrilled to know that your experience reinforced your confidence in quality customer care, and we're proud to continue that tradition here in Frisco. Thank you for taking the time to share your positive feedback about the helpful and professional service you experienced.

October 30, 2025

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Great overall experience. Would highly recommend and would purchase from them again in the future. More

by brandycudd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Crest Volvo Cars responded

We are grateful for taking the time to share your positive experience with us. It brings us great joy to know that you found your overall experience to be excellent and that you would recommend us to others. Your confidence in returning to us for future vehicle purchases means the world to our team. We truly value customers like you and look forward to serving you again when you're ready for your next vehicle.

September 20, 2025

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Great timely service! Excellent service rep and caring employees. Definitely recommend for all car care! More

by Kramer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher

Sep 22, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! Your kind words about receiving prompt service and working with our caring staff mean so much to us. It brings us great joy to know that you felt well taken care of during your visit. We truly appreciate you taking the time to recommend us for automotive needs, and we look forward to continuing to provide you with the excellent service you deserve.

August 26, 2025

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I had such a great experience at Crest Volvo! Ricardo made the entire process smooth and stress-free with his professionalism, knowledge, and kindness. He truly went above and beyond to make sure More

by AUGUSTBORNBELLE
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer

Sep 11, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! It's truly heartwarming to know that Ricardo provided such exceptional service by making your process smooth and comfortable. His dedication to going above and beyond reflects the commitment we strive for in everything we do. We're equally pleased that Jordan has consistently delivered excellent service care for your vehicle. Clear communication and ensuring your car stays in perfect condition are priorities we take seriously, and it means so much to know these efforts make a real difference for you. Your kind words about our team's dedication to customer care truly brighten our day. We're grateful to have customers like you who recognize the hard work our staff puts into creating positive experiences. Thank you for choosing Crest Volvo Cars and for taking the time to share your feedback!

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