Rachael Mergott
Rachael Mergott at Crest Volvo Cars
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Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
98 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

7 yrs, 5 mos

Languages Spoken

English English

4.8

98 Reviews

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98 Reviews of Rachael Mergott

January 26, 2025

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Employee Rating

Recently purchased a CPO Volvo XC90 from Crest. I live in WI so was concerned about process being so far away. Tyler my sales rep was awesome, answered all of my questions and requests. I flew dow More

by greghbrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Tyler Barna

Jan 27, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear that Tyler and the Crest team made your out-of-state purchase seamless and stress-free. It’s great to know they took care of every detail, from airport pickup to walking you through your new Volvo XC90. Your recommendation means a lot to us, and we hope you enjoy your new ride! Safe travels, and thank you for choosing Crest!

January 17, 2025

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Barry is awesome and personable. Always communicated with me and made sure I was taken care of. More

by Abby.gentry14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jan 20, 2025

Crest Volvo Cars responded

Thank you for highlighting Barry's exceptional service! We're delighted to hear that Barry provided such a personable and communicative experience. Our team takes pride in delivering customer service that goes beyond just completing a task. Barry's approach of keeping you informed and ensuring you were well taken care of reflects the high standards we aim to maintain. We appreciate you taking the time to recognize Barry's outstanding work. This type of feedback motivates our team to continue providing top-notch, customer-focused service. Thank you for choosing us, and we look forward to serving you again in the future!

January 02, 2025

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Very helpful, friendly and professional work at Crest Volvo would definitely recommend them for your next vehicle More

by mikelock15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Warner

Jan 06, 2025

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that you found our team helpful, friendly, and professional. It's our goal to provide exceptional service, and we’re delighted to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you with your next vehicle purchase. Thank you for choosing us!

December 25, 2024

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Great car buying experience! ! Greg Bryan was outstanding to work with. He was very knowledgeable and friendly. The process was easy and quick. I will be back when we need anoth More

by cliffotts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli Rivera, Greg Bryan

Dec 26, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We’re thrilled to hear you had a great car-buying experience and that Greg provided knowledgeable and friendly service. Making the process easy and quick is always our goal, and we’re delighted we could deliver that for you. We look forward to welcoming you back when you’re ready for your next vehicle. Thank you for choosing us!

August 28, 2024

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Ricardo was awesome. I've never been more satisfied with the level of service that I received. A plus rating, he went above and beyond my expectations. More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Riojas

Aug 29, 2024

Crest Volvo Cars responded

Thank you for your positive review! We're thrilled to hear that Ricardo provided you with exceptional service. His dedication to going above and beyond is a testament to our team's commitment to customer satisfaction. We appreciate your kind words.

August 27, 2024

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Great service. Outstanding Finance department very professional finance manager. Thank you Rachel and Billy for all your help. More

by Ibragim Ganeyev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Crest Volvo Cars responded

Thank you for your wonderful review! We’re delighted to hear that you had an outstanding experience with our finance department. Rachel and Billy will be thrilled to know that their professionalism and assistance made a positive impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

August 14, 2024

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We worked with Rico and he was amazing. He is so knowledgeable about the vehicles . He is a great asset to the dealership. We had a great experience with Crest Volvo. More

by stephanieojones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rico Andani

Aug 15, 2024

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled to hear that Rico provided you with exceptional service and showcased his extensive knowledge about the vehicles. It's great to know that your experience was positive and that Rico made a significant impact. We appreciate your kind words and look forward to assisting you again in the future!

July 25, 2024

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Michelle was super attentive ! Quality service and great cars ! I recommended Crest Volvo for everyone More

by sabuchmann08
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Koffi Niamke , Michelle Holmes

Jul 30, 2024

Crest Volvo Cars responded

Thank you for the fantastic feedback! We're thrilled to hear that Michelle provided attentive service and that you're pleased with both our cars and service. We appreciate your recommendation and look forward to serving you again at Crest Volvo Cars!

July 25, 2024

Dealership Rating
Employee Rating

Tyler, Chad and Rachael are great to work with. Very professional and courteous, treated me very nice. Really. More

by duelchavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna

Jul 30, 2024

Crest Volvo Cars responded

Thank you for your kind words! We’re thrilled to hear that Tyler, Chad, and Rachael provided you with such a positive experience. We appreciate your feedback and look forward to assisting you again in the future!

July 24, 2024

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I always have a very good experience at Crest Volvo. Everyone is friendly and welcoming. They take good care of us. More

by kbonomo2528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Koffi Niamke, Tim Warner , Skye Warner

Jul 30, 2024

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience at Crest Volvo. Our team is dedicated to providing friendly and welcoming service, and we're glad to know that we're taking good care of you. We look forward to serving you again!

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