Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
219 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 7 mos

Industry Experience

36 yrs, 3 mos

Languages Spoken

English English

4.8

219 Reviews

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219 Reviews of Mark Morgello

October 04, 2026

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Mark’s communication is top-notch. He kept me updated and informed every step of the way. More

by Bwill
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Recommend Dealer
Yes

August 30, 2026

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Great customer service and completed the job in a timely manner. Over all great experience More

by renfrorealtor
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Recommend Dealer
Yes
Sep 02, 2026

Crest Volvo Cars responded

Your review is appreciated, and we are glad to hear that your experience was a positive one. Timely service and attentive customer care are things we work hard to provide, so it is great to know those efforts came through during your visit. We look forward to seeing you again whenever you need us.

August 29, 2026

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Great customer service from professional and knowledgeable staff. Warm environment with outstanding and timely services More

by danaburns23
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Service Communication
Recommend Dealer
Yes
Sep 02, 2026

Crest Volvo Cars responded

Your positive feedback truly means a lot to us. Hearing that our team delivered knowledgeable, professional service in a welcoming environment is exactly what we strive for with every visit. We hope to see you again whenever you need us.

August 21, 2026

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The dealership is great and I have been using them since I purchased car 2019. More

by marishelia.james
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Recommend Dealer
Yes
Aug 27, 2026

Crest Volvo Cars responded

Thank you for sharing this with us! It means a lot to know that you have trusted us with your vehicle needs since 2019. Long-term relationships like yours are what we work hard to build and maintain. We look forward to continuing to serve you for many more years to come.

July 08, 2026

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Good service and accuracy, and the attention was excellent and the staff very good… good More

by andresmendez2407
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Recommend Dealer
Yes
Jul 13, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. It is so rewarding to hear that our service was accurate, attentive, and that our team made a positive impression on you. We take pride in delivering a high standard of care to every customer, and feedback like yours reminds us why that commitment matters. We look forward to welcoming you back whenever you need us.

July 05, 2026

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We came in multiple times over months for an issue. The diagnosis resulted in parts being replaced and significant costs but the core issue is still there. The car makes a sound when backing slowly lik More

by DIVYABH
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Recommend Dealer
Yes
Jul 09, 2026

Crest Volvo Cars responded

We are concerned to hear about your experience, and we understand your frustration. We regret that your experience has not met your expectations. We would welcome the opportunity to learn more about your situation and work toward finding a path forward that gives you greater confidence in the diagnosis and any recommended repairs. Please feel free to reach out to us directly to discuss this further.

June 30, 2026

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Purchased multiple Volvos from Crest. Service is always top notch! Mark is an excellent service advisor. More

by larrymwassam
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Recommend Dealer
Yes
Jul 01, 2026

Crest Volvo Cars responded

Thank you immensely for your continued loyalty and for taking the time to share such kind words. It truly means a great deal to us that you have trusted our team with multiple vehicle purchases over the years. We are glad to hear that Mark has consistently delivered the level of service you deserve, and we will be sure to pass along your recognition to him. We look forward to continuing to serve you for many years to come.

June 24, 2026

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Huge thanks to Mark, Lyn, Vivian, and the technicians at Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in t More

by Dscottedwards
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman, Lyn Ford, Jasmin Umanzor , scott, tyler

Jun 25, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! It is genuinely rewarding to know that you felt informed and well taken care of every step of the way, and that the entire process felt seamless from start to finish. Your kind words mean a great deal to us and will certainly be shared with the team members you mentioned, as well as our technicians. We truly appreciate your continued trust in us and look forward to welcoming you back on your next visit!

June 20, 2026

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Mark was very professional and helpful, attending to my needs. I had a pleasant experience and felt like I was given all the time I needed and all questions answered. Thank you! More

by sharonkruit2018
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Recommend Dealer
Yes
Jun 22, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that you felt well taken care of and that all of your questions were answered thoroughly. That kind of attentive, personalized service is exactly what we strive to provide for every customer. We appreciate your kind words and are so glad your visit was a pleasant one. We look forward to welcoming you back whenever you need us!

June 19, 2026

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Mark was great and patience with me. He answered all my questions I asked promptly. More

by DUNSMORE.THOMAS
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Recommend Dealer
Yes
Jun 22, 2026

Crest Volvo Cars responded

We are glad to hear about your recent experience with us! It is wonderful to know that Mark provided you with the patience and attentiveness you deserved, ensuring all of your questions were answered promptly. That level of care and dedication is exactly what we strive to deliver to every customer who walks through our doors. Thank you for taking the time to share your feedback. We truly appreciate it and look forward to welcoming you back in the future!

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