Paul Treseler

Cadillac of Norwood responded

Thank you for taking the time to share your experience and for the kind words. We’re glad to hear that Paul was able to assist you with your recall and provide a helpful, friendly experience, even though your vehicle was not originally purchased here. That’s exactly the level of support we strive to offer every customer who visits our service department. We’ll also be sure to pass along your appreciation to Paul and our parts team. They’ll be happy to know their efforts made a positive impression. We appreciate your trust and look forward to helping you again in the future!

Cadillac of Norwood responded

Thank you for sharing your feedback! We’re glad to hear such positive things about Paul. His knowledge and professionalism are a big part of what makes our service experience strong, and it’s great to know his guidance and pleasant approach have made an impact on your visits. We truly appreciate your continued trust and look forward to taking care of your vehicle again in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We’re so glad to hear the entire team made a great impression and that Paul and George took excellent care of you during your visit. It’s great to know the loaner vehicle setup added to your comfort and helped make the experience as smooth as possible. We truly appreciate your support and look forward to taking care of you again in the future!

Cadillac of Norwood responded

Thank you for your kind feedback! We’re very glad to hear that you consistently find our dealership clean, organized, and professional, and that our service and sales teams have delivered a great experience for you. Doing the job right the first time is always our goal, so it’s wonderful to know that’s been your experience. We truly appreciate your continued trust and look forward to seeing you again!

Cadillac of Norwood responded

Thank you for the fantastic review! We’re so glad to hear you had a great experience from start to finish. Al will be happy to know he made the process smooth, efficient, and enjoyable while helping you get into an amazing car. We truly appreciate your feedback and your business. Enjoy your new ride, and we look forward to seeing you again down the road!

Cadillac of Norwood responded

Thank you for your feedback - we really appreciate you bringing this to our attention. We sincerely apologize for the longer than expected wait, especially with an 8:00 AM appointment. We understand how valuable your time is, and this is not the experience we aim to provide. Your comments help us identify where we need to improve, and we’ll be addressing this with our service team to ensure better scheduling and communication moving forward. We appreciate your patience and hope to provide you with a much more efficient visit next time.