Shea Sullivan

Cadillac of Norwood responded

Thank you for sharing your feedback. We apologize that your wait was longer than expected. We do have snacks available for our guests, so please don’t hesitate to ask next time and we’ll be happy to put more out for you. Regarding loaner vehicles, they are reserved in advance and, unfortunately, we’re not able to provide one for every guest, as much as we would like to. We do offer shuttle service as another option to help make your visit more convenient. We appreciate your feedback and will continue looking for ways to improve the guest experience.

Cadillac of Norwood responded

Thank you so much for your kind review! We’re thrilled to hear that you had a great experience with our team and that everyone was professional and helpful throughout your visit. We truly appreciate your business and look forward to welcoming you back to Cadillac of Norwood!

Cadillac of Norwood responded

Thank you so much for taking the time to share such a wonderful review! We truly appreciate your kind words about Shea and the entire Cadillac of Norwood team. We believe buying a vehicle should be a comfortable experience without pressure, and we’re glad that came through during your visit. It means a lot to know that you felt respected, informed, and comfortable taking the time you needed to make your decision. We’re grateful for your trust and your commitment to coming back. We look forward to seeing you again and taking great care of you every step of the way!

Cadillac of Norwood responded

Thank you for your continued trust and loyalty! We're honored that you've chosen Cadillac of Norwood for your 6th vehicle purchase. It's wonderful to hear that your experience was courteous, professional, and pressure-free, and that the buying process was easy and efficient. We'll be sure to share your kind words with Shea, who will be delighted to know their assistance and vehicle feature explanations made a positive impact. We truly appreciate your recommendation and look forward to serving you for many years to come. Enjoy your new Cadillac!

Cadillac of Norwood responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused during the purchase process. We understand how upsetting it was to arrive expecting to complete your transaction, only to experience unexpected confusion regarding the deal terms. While we’re grateful we were ultimately able to complete the sale, we recognize that the process fell short of the professional, seamless experience we strive to provide every customer. Your feedback has been shared with our management team so we can improve communication and consistency moving forward. We truly appreciate your business and the opportunity to earn back your confidence. We hope you enjoy your new vehicle and please don’t hesitate to reach out if there’s ever anything we can assist with in the future.

Cadillac of Norwood responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience with us. Creating a clean, welcoming environment and making the car-buying process smooth and enjoyable are top priorities for our team. We’re especially glad to hear that Mike and Aldo took great care of you. They’ll truly appreciate the shoutout. It also means a lot to know that our accessibility and customer service stood out. Thank you again for your support and for recommending us. We look forward to helping you again in the future!

Cadillac of Norwood responded

Thank you so much for your kind words! We’re so glad to hear you had a great experience working with Shea. He truly goes above and beyond for our customers. Enjoy your Cadillac, and we look forward to seeing you again in the future!

Cadillac of Norwood responded

Thank you for the great review! We’re so glad you had a low-pressure, enjoyable experience. Shae will appreciate feedback because he takes pride in going above and beyond to make sure customers find exactly what they’re looking for. Enjoy your new vehicle, and we hope to see you again down the road!

Cadillac of Norwood responded

Thank you so much! It means a lot to hear that your experience felt welcoming and personal because that’s exactly what we work so hard for. Shea and the team will truly appreciate the shoutout. We’re so glad we could help make your purchase memorable. Enjoy your new vehicle, and thank you again, Darlingtons!

Cadillac of Norwood responded

Thank you for your amazing loyalty and kind words! We’re honored to be your choice for your 6th vehicle. It means a lot to hear that you trust us to provide fair pricing and a straightforward experience from the start. We truly appreciate your continued support and look forward to helping you with many more cars in the future!