Al Piacitelli

Cadillac of Norwood responded

Thank you so much for the kind words! We truly appreciate you choosing Cadillac of Norwood...not once, but twice in just two days! Mike and the entire team are happy to hear that you felt comfortable and never rushed throughout the process. We’re grateful for your recommendation and look forward to taking great care of you for years to come. Enjoy both of your new Cadillacs!

Cadillac of Norwood responded

Thank you for your kind words and for being a valued member of the Cadillac of Norwood family! It means so much to hear that you've felt welcomed and cared for throughout your experience with us. We're grateful for your trust and support, and we'll continue working hard to provide the exceptional service you deserve. We look forward to seeing you again soon!

Cadillac of Norwood responded

Thank you for your continued trust in Norwood Cadillac! We're delighted to hear that your experience was smooth and that our team helped make your transition into your new Escalade seamless. We truly appreciate your loyalty and look forward to serving you again whenever you need us. Enjoy your new Escalade!

Cadillac of Norwood responded

Thank you, Bill, for your outstanding review! We're glad to hear your vehicle purchase was such a fantastic experience and that you felt you received true white-glove service from start to finish. Al Piacitelli takes great pride in providing exceptional customer care, and we're delighted his communication, professionalism, and dedication made such a positive impression. We'll be sure to share your kind words with Al and our entire team. We truly appreciate your trust in us. We look forward to welcoming you back when it's time for your next vehicle. Enjoy the ride!

Cadillac of Norwood responded

Thank you for the wonderful feedback! We’re glad to hear that Paul was helpful, attentive, and able to guide you through the process in a way that made things easier for you. We’ll be sure to pass along your kind words to him. We truly appreciate you taking the time to share your experience, and we look forward to working with you again in the future.

Cadillac of Norwood responded

Thank you so much for sharing your experience! We truly appreciate your kind words and are honored to hear that we stand out among the many dealerships you’ve worked with over the years. Our team works hard to make every experience straightforward, enjoyable, and built around taking care of our customers. We’re grateful for your trust and the opportunity to earn your business. Thank you again, and we look forward to welcoming you back in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We truly appreciate your kind words and are so glad to hear that everyone you interacted with made you feel welcomed and well taken care of. Our team is committed to providing a professional, helpful, and enjoyable experience every step of the way. We’re grateful for the opportunity to assist you and look forward to seeing you again in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're glad to hear that Al was able to assist you and provide a positive experience during your visit. We also appreciate your comments regarding the wait time for your alignment appointment. We understand how valuable your time is, and we're always looking for ways to improve our scheduling and service efficiency. Your feedback helps us identify areas where we can do better. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.

Cadillac of Norwood responded

Thank you for sharing your feedback. We apologize for any confusion regarding your inspection visit. After reviewing your service records, the concern preventing the inspection was related to the condition of the front windshield wipers, not the tires. During your visit, we also informed you of a tire promotion available at the time as a way to help you save money on a future replacement, but the tires were not the reason the inspection could not be completed. We understand that inspection outcomes can be frustrating, and we appreciate the opportunity to address your concerns. If you would like to discuss your visit further, please feel free to contact our Service Manager directly. We value your business and hope to have the opportunity to serve you again in the future.

Cadillac of Norwood responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused during the purchase process. We understand how upsetting it was to arrive expecting to complete your transaction, only to experience unexpected confusion regarding the deal terms. While we’re grateful we were ultimately able to complete the sale, we recognize that the process fell short of the professional, seamless experience we strive to provide every customer. Your feedback has been shared with our management team so we can improve communication and consistency moving forward. We truly appreciate your business and the opportunity to earn back your confidence. We hope you enjoy your new vehicle and please don’t hesitate to reach out if there’s ever anything we can assist with in the future.