George Touma

Cadillac of Norwood responded

Thank you for your kind words and for being a valued member of the Cadillac of Norwood family! It means so much to hear that you've felt welcomed and cared for throughout your experience with us. We're grateful for your trust and support, and we'll continue working hard to provide the exceptional service you deserve. We look forward to seeing you again soon!

Cadillac of Norwood responded

Thank you for taking the time to share such a wonderful review! We're honored by your kind words and thrilled to hear that our team provided a professional, friendly, and efficient experience from start to finish. Your recognition of our attention to detail and commitment to making the process easy truly means a lot to us. We appreciate your trust and look forward to serving you again in the future!

Cadillac of Norwood responded

Thank you for your continued trust in Norwood Cadillac! We're delighted to hear that your experience was smooth and that our team helped make your transition into your new Escalade seamless. We truly appreciate your loyalty and look forward to serving you again whenever you need us. Enjoy your new Escalade!

Cadillac of Norwood responded

Thank you for taking the time to share your experience. We truly appreciate your kind words about our service, sales, and management teams. While we're sorry to hear you've experienced serious issues with your vehicle, we're glad our team has been there to support you every step of the way. This is our priority! Thank you for your trust, and we look forward to continuing to assist you whenever you need us.

Cadillac of Norwood responded

Thank you so much for your wonderful review! It's great to hear about your positive experience with George. He truly takes pride in providing knowledgeable, friendly service, and we're glad he's earned your trust in caring for your SRX. We'll be sure to share your kind words with him. We appreciate your support and look forward to seeing you again at your next visit!

Cadillac of Norwood responded

Thank you for the fantastic review! We're honored to be considered the best of the best. George will be delighted to hear your kind words. Providing professional, helpful service and finding the right solutions for our customers are always our top priorities. We truly appreciate your recommendation and look forward to helping you again in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're glad to hear that Al was able to assist you and provide a positive experience during your visit. We also appreciate your comments regarding the wait time for your alignment appointment. We understand how valuable your time is, and we're always looking for ways to improve our scheduling and service efficiency. Your feedback helps us identify areas where we can do better. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.

Cadillac of Norwood responded

Thank you for your kind words and for choosing us over the years. It means a great deal to hear that, after owning several Cadillacs and working with different dealerships, Cadillac of Norwood has become your favorite. Our team is committed to providing an exceptional experience at every visit, and we're thrilled that we've earned your trust and loyalty. We truly appreciate your support and look forward to helping you with all your Cadillac needs for many years to come. Thank you again for your recommendation!

Cadillac of Norwood responded

We take concerns like these very seriously and would like the opportunity to investigate what occurred. Unfortunately, we are unable to identify your visit based on the information provided in this review. At your convenience, please contact us directly with your name, vehicle information, or repair order number so we can review your service history and address your concerns. We would appreciate the opportunity to learn more about your experience and work toward a resolution. Thank you for bringing this to our attention.

Cadillac of Norwood responded

Thank you for sharing your feedback. We apologize for any confusion regarding your inspection visit. After reviewing your service records, the concern preventing the inspection was related to the condition of the front windshield wipers, not the tires. During your visit, we also informed you of a tire promotion available at the time as a way to help you save money on a future replacement, but the tires were not the reason the inspection could not be completed. We understand that inspection outcomes can be frustrating, and we appreciate the opportunity to address your concerns. If you would like to discuss your visit further, please feel free to contact our Service Manager directly. We value your business and hope to have the opportunity to serve you again in the future.