Paul Cullinan
Paul Cullinan at Germain BMW of Naples
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Paul Cullinan

General Sales Manager

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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4.5
23 Reviews

Hello my name is Paul Cullinan; General Sales Manager for Germain BMW of Naples. I have worked in the car industry since 1987 spending eleven years with BMW. I was born in Dublin Ireland and moved to America after completing school. I have had several BMW’s and am currently enjoying a 2014 BMW z4. When I’m away from the dealership I enjoy spending time with my wife and son living the Florida lifestyle.

4.5

23 Reviews

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23 Reviews of Paul Cullinan

August 01, 2024

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Employee Rating

Derrick Brady was salesperson. We purchased the BMW X7 2025. Which we love .We had purchased a 2020 X7 2 years ago. He is patient, very knowledgeable of the product. He is never More

by SC boy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derrick Brady, Ralph Robaina

Aug 02, 2024

Germain BMW of Naples responded

Thanks so much for your stellar review of Derrick! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to ensure an exceptional experience. Congratulations! Best wishes for amazing travels in your new BMW! Best Regards, Flavio Galasso General Manager

July 22, 2024

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Chuck Griffith my service adviser for the past 6 yrs. is the real deal.Friendly and very knowledgeable makes my visits pleasant. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Germain BMW of Naples responded

Thanks for letting us know how satisfied you have been with Chuck's assistance, Michael! We're glad he provides you with his utmost support and insight at this visits. We look forward to making your next appointment just as superb. Best Regards, Flavio Galasso General Manager

December 19, 2023

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Klevis Toska is a pleasure to work with. This is the 2nd car I’ve purchased from Klevis, he is prepared with cars that I’m interested in to see when I come in, very knowledgeable and make t More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Klevis Toska

Dec 20, 2023

Germain BMW of Naples responded

Your continued business and kind words are greatly appreciated. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

November 02, 2023

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Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the More

by overland04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, John Casco , Daunte Molski

Nov 03, 2023

Germain BMW of Naples responded

Thanks! We're pleased to hear that Daunte was so helpful and attentive, and worked with you to help you find a great pre-owned BMW that fits all of your needs and expectations. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

June 15, 2023

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Everyone was super helpful and explained everything clearly and concisely. Wife and I were very happy with our experience. Hope to buy another car here again soon. Thank you very much!! More

by Derek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2023

Germain BMW of Naples responded

Congratulations Derek on your pre-owned Honda! Very exciting. We are thrilled that our team took such good care of you during the process. Please let us know if you have any questions. Best Regards, Flavio Galasso General Manager

February 11, 2023

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Due to miss information wrong car was ordered for me. I signed for the car before I realized and they accept no responsibility. Only reason for ordering the car was to get active driving asst. pro on a X More

by dwmnc
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Feb 13, 2023

Germain BMW of Naples responded

We sincerely apologize for any miscommunication and thank you for speaking with our General Sales Manager regarding your concern. Per your conversation with Paul, we will be trading you into the correct vehicle that provides you with the active driving assist. We appreciate your business and feedback. Best Regards, Flavio Galasso General Manager

Feb 13, 2023

dwmnc responded

I would very much like to talk on the telephone to someone in the organization other than those who I have been talked with. I have the feeling that not cares what went wrong. Although I signed the purchase papers, I was not informed that what I wanted was not available in the model I ordered. I trusted the salesman.

Feb 13, 2023

dwmnc responded

My phone number is 704 574 2693

November 07, 2022

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I purchased our new BMW from Jessie Robinson. He was fantastic! Over the years, we have purchased many cars and never experiences such great service. Jessie is professional, honest, responsive More

by Marianne
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessie Robinson

Nov 07, 2022

Germain BMW of Naples responded

Thank you, Marianne! We're glad Jessie made sure you had a great car-buying experience, and that he helped you find the perfect car. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

September 07, 2022

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Placing and order on a new build 2023 X7 M60i, I had a trade-in vehichle which Germain agreed in writing on the value of my vehichle which was confirmed multiple times by the sales team. I show up to fin More

by zschaffer
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 08, 2022

Germain BMW of Naples responded

We thank you for the opportunity to earn your business and apologize for any misunderstanding/miscommunication. Our team is sorry this occurred and that we are unable to meet your pricing expectations. As we explained the text communication was an error on behalf of our team member and does not represent a contract. We will, however, use this as a learning opportunity for our team. If you would like to proceed with the sale, we stand behind our offer of 38K. Best Regards, Flavio Galasso General Manager

Sep 08, 2022

zschaffer responded

Flavio, I clearly stated I will only move forward with a trade value of $45k and confirmed the number and then reconfirmed as you can see from the thread. I wasted my Labor Day building out a vehicle only to have paperwork presented to me at the end that did not match what was agreed to in writing. Very unethical and the fact you are now saying $38k is insulting. Not the way to do business.

May 06, 2022

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Germain BMW of Naples ruined the buying experience, by improperly processing vehicle title, then leaving it to me to remedy the situation with Florida DMV directly, at my expense and inconvenience. Paul C More

by Poozwah
Recommend Dealer
No

Other Employees Tagged: John Casco, Patrick Dodard

May 13, 2022

Germain BMW of Naples responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Everything with the title and registration was done in a timely manner and was available in time to get your extra rebate from the BMW car club. Not only was it done in time but according to the car club site, the only necessary paperwork is your bill of sale, title or lease agreement, and odometer reading (as the vehicle has to have less than 1000k miles at the time of purchase). The title is not required, and they allow 60 days to register. Best Regards, Flavio Galasso General Manager

June 02, 2021

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I requested to work with a knowledgeable sales professional and was 100% impressed and happy to meet Alex Pope. Alex is extremely personable, a good listener and goes the extra mile for his cus More

by rgclake
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Griffith

Jun 03, 2021

Germain BMW of Naples responded

Congratulations on your new vehicle! We are so glad that we had the chance to do business with you, and we are thrilled that Alex could make your experience so seamless- from beginning to end! He will be honored to know how greatly you valued his assistance, and we wish you the safest of travels- on behalf of him and the entire team! Thank you so much for choosing Germain BMW! Best Regards, Flavio Galasso General Manager

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