Paul Cullinan | Page 2

Placing and order on a new build 2023 X7 M60i, I had a trade-in vehichle which Germain agreed in writing on the value of my vehichle which was confirmed multiple times by the sales team. I show up to fin trade-in vehichle which Germain agreed in writing on the value of my vehichle which was confirmed multiple times by the sales team. I show up to finalize the build on the X7 and compete the paper work only to find that the value of my trade in vehicle had materially changed from what was agreed to 2 days prior. Unbeknownst to me, it was only once I received the financing statement that valued my trade-in for $7k less than agreed to. Paul Cullinan the general sales mananger backed out of what was agreed to in writting. Buyer beware here, last time doing business with Germain. Recommend others look at other options before proceeding with Germain for a new or pre-owned BMW. More

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Germain BMW of Naples ruined the buying experience, by improperly processing vehicle title, then leaving it to me to remedy the situation with Florida DMV directly, at my expense and inconvenience. Paul C improperly processing vehicle title, then leaving it to me to remedy the situation with Florida DMV directly, at my expense and inconvenience. Paul Cullinan (General Sales Manager) proved to be especially ignorant, ineducable and indifferent to the dealership's error. Germain BMW of Naples presents itself as upscale and sophisticated; however, it is an act only. Germain BMW of Naples is like every other car dealership. More

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I requested to work with a knowledgeable sales professional and was 100% impressed and happy to meet Alex Pope. Alex is extremely personable, a good listener and goes the extra mile for his cus professional and was 100% impressed and happy to meet Alex Pope. Alex is extremely personable, a good listener and goes the extra mile for his customer. As a result, we are 100% satisfied with our final selection and purchase. Alex's product knowledge, enthusiasm and passion made the purchase experience easy and fun. I remain an extreme loyal customer of BMW. More

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Max Zuercher was the consummate professional and Paul Cullinan was very helpful in making sure I got the amazing lease terms that I did on my all-new BMW 330. I have worked with Germain BMW for more than Cullinan was very helpful in making sure I got the amazing lease terms that I did on my all-new BMW 330. I have worked with Germain BMW for more than 15 years and they deliver in service too! Bill Emerson, Ron Arnold and Moises Marante never disappoint. More

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Buy an x5 Great experience easy,friendly and efficient.Attended to every need and then some.Salesman was like old friend took care of any questions I had about Great experience easy,friendly and efficient.Attended to every need and then some.Salesman was like old friend took care of any questions I had about vehicle . More

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Excellent The purchase of the car, 750 BMW, was largely due to the expertise of KC (Ken) as I was just looking with my wife but his approach and knowledge of t The purchase of the car, 750 BMW, was largely due to the expertise of KC (Ken) as I was just looking with my wife but his approach and knowledge of the product convinced myself and my wife that the place and people made a gpod argument for the purchade of a car now. I would strongly recommend BMW of Naples. (Germain) More

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Quick turnaround of my new lease My former lease of an Infiniti was not up for two months, but once I stepped into Germain and had the good fortune to meet Rob Becker at the door, the My former lease of an Infiniti was not up for two months, but once I stepped into Germain and had the good fortune to meet Rob Becker at the door, the choice was simple. We test drove a model and I decided on what I want from BMW and Rob went to work. Three days later, I drove off in a new '17 430i red convertible with all the packages on it I asked for. The staff was friendly, and the dealership is beautiful. Refreshments, car washes, good maintenance plans -- what more could you ask for. Looking forward to many more years of driving pleasure courtesy of Germain BMW. More

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Reality Check for Widows When my husband passed away this summer with our two BMW’s leased in his name, I met with our salesman Mike Brin, to see what I could do. He made a c When my husband passed away this summer with our two BMW’s leased in his name, I met with our salesman Mike Brin, to see what I could do. He made a call to BMW financial and told me all I needed was a death certificate and the keys and that BMW would take back both cars. I was so relieved that I felt it only right that I take out a new lease in my name, with a new down payment. What Mike and the dealership failed to tell me was that I would be receiving a letter two months later with a claim for $11,000 against the estate for the two cars. Apparently BMW Financial sells your car at auction, then deducts what they received from the current value of the car. Needless to say if I had known this, I would not have made the same decision that day. I find it hard to believe that neither Mike or his superior were not aware of this practice. More

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I <3 my car dealer! (Who says that?) I do! Germain BMW management and staff are impeccable but the person who has kept us coming back again and again is Jim "McAwesome." Jim is the total I do! Germain BMW management and staff are impeccable but the person who has kept us coming back again and again is Jim "McAwesome." Jim is the total package and the real deal. Expert in every area, from product knowledge, to demeanor, to perfect customer service. We believe that he genuinely listens to us and looks out for us. He's supremely dedicated to his profession and his clients, and we're so grateful to be among them. We love that McGinn grin!! A very special shout out to Paul Cullinan and Flavio Galasso - thank you so much - and to Traci Costantini, the first person we met at Germain years ago who offered us a bright smile and kind hospitality, and continues to do so years later. And of course there are the cars... mmmmmm.... More

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Great Experience Jim McGinn and Germain BMW exceeded my expectations. The whole experience was excellent. Jim is a very knowlegable salesman and he listens to his cust Jim McGinn and Germain BMW exceeded my expectations. The whole experience was excellent. Jim is a very knowlegable salesman and he listens to his customer needs. The staff was very helpful and the customer service was above and beyond. I highly recommend Jim and Germain if you are in the market for a car. Thank you for the positive experience and I will definitely recommend everyone to come see you. More

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