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Rhoel Gray
242 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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242 Reviews of Rhoel Gray
October 19, 2026
Rhoel took very good care of me and my X5 for its 3-year annual service as usual. Since I had a minor water leak, he arranged a loaner for the 24 hours it took to repair. Thank you Rhoel. annual service as usual. Since I had a minor water leak, he arranged a loaner for the 24 hours it took to repair. Thank you Rhoel. More
by TomK
October 08, 2026
Picked up a screw in left front tire. Stopped into Germain BMW and was immediately taken care of by Service Dept. Rhoel Gray quickly processed the paperwork and new tire is working fine Stopped into Germain BMW and was immediately taken care of by Service Dept. Rhoel Gray quickly processed the paperwork and new tire is working fine. More
by et
September 24, 2026
This time, I really appreciated Rhoel Gray's help. Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and offered to have a 'loaner' car ready for me even though this was an unexpected event on a Saturday. We kept the nice loaner until Monday afternoon and picked up a clean BMW 3E with two new batteries! Thank you Rhoel. Sarah Randt More
by Sarah Randt
September 24, 2026
I recently had my 2024 BMW 330i serviced at Germain BMW and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowl and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowledgeable, and communication throughout the process was outstanding. They clearly explained what was needed, kept me informed regarding the status of my vehicle, and, most importantly, followed through on their commitments. Everything was handled efficiently and professionally, with a strong focus on customer service and attention to detail. It is refreshing to work with a service team that does what they say they will do and keeps the customer informed along the way. I appreciate the level of professionalism and responsiveness demonstrated by the Germain BMW team and would highly recommend their service department. More
by SURFER201
September 17, 2026
Rhoel my advisor was great at getting my new key ( I misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor. Been using Germain since we moved to FL in 2017, highly recommend> More
by love2brace
July 13, 2026
Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More
by Antoinette
Other Employees Tagged: Unfortunately, I can't recall the name of the excellent service technician who worked on my vehicle. He did a great job.
May 27, 2026
Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I c years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional. More
by res7775
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