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Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples

Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
54 Reviews
5.0

54 Reviews

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54 Reviews of Tona Zarrelli

October 19, 2026

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The service technician and staff were very knowledgeable. The highlight of each service visit comes down to the friendly staff and service tech videos. The videos themselves help the customer make informed d More

by Hao
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Yes
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Oct 20, 2026

Germain BMW of Naples responded

Thank you for your kind feedback! We’re pleased to hear that our knowledgeable team and friendly staff make each service visit a positive experience. We’re especially glad the technician videos provide helpful insight into your vehicle’s condition and empower you to make informed maintenance decisions. We appreciate your trust in our team and look forward to serving you again! Best Regards, Paul Cullinan General Manager

October 14, 2026

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Tona was personable and professional. We love her service and assistance. She is an exceptional employee. The whole crew is great. Joe greeted us in service for or scheduled oil change. More

by barry_w
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Yes
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Oct 15, 2026

Germain BMW of Naples responded

Barry, thank you for your positive review! We are glad that Tona and our team provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Paul Cullinan General Manager

October 06, 2026

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Recall on starter was easily scheduled and completed on time as were additional required maintenance services. More

by rjcjr64
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Yes
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Oct 07, 2026

Germain BMW of Naples responded

Providing quality service is our goal here at Germain. Thank you for choosing our team to assist with your recall needs. Best Regards, Paul Cullinan General Manager

July 02, 2026

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Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. More

by Mhuot114
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Yes
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Jul 07, 2026

Germain BMW of Naples responded

Thank you for sharing your overall satisfaction with Tona. We are delighted to know that she ensures a 5-star service experience. Best Regards, Paul Cullinan General Manager

May 22, 2026

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Great service as always. Our service manager Tona always does a great job at Germaiin BMW. More

by Art
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Recommend Dealer
Yes
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May 26, 2026

Germain BMW of Naples responded

We appreciate your continued business and trust in our service team to care for you and your BMW. Best Regards, Flavio Galasso General Manager

March 15, 2026

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Tona Zarrelli has been my service advisor through my last three BMWs. She is always professional and thorough. A pleasure to work with her. More

by Gormo21
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Recommend Dealer
Yes

Other Employees Tagged: Terry Allen

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Mar 16, 2026

Germain BMW of Naples responded

Thank you for sharing positive feedback on Tona! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Tona has always provided for you. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

March 14, 2026

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Tona Zarrelli was wonderful about getting my service done in a professional and timely manner! Great experience. More

by Lisa
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Recommend Dealer
Yes
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Mar 16, 2026

Germain BMW of Naples responded

We are happy you enjoyed a professional and efficient visit with Tona. Our goal is your overall satisfaction, and we all look forward to your next visit. Best Regards, Flavio Galasso General Manager

January 27, 2026

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Tona Zarrelli at Germain BMW is the best! !! She always handles my service requirements professionally and promptly. More

by rlevy94506
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Recommend Dealer
Yes
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Jan 27, 2026

Germain BMW of Naples responded

Thanks so much for the warm recommendation of the team here at Germain BMW of Naples. Don't hesitate to call us if you ever need anything. Be safe on the road! Best Regards, Flavio Galasso General Manager

January 15, 2026

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Tara Zarelli does and outstanding job upon arrival throughout the service and in final return of the my car. Her interactions are clear and courteous More

by jegan00
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Recommend Dealer
Yes
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Jan 16, 2026

Germain BMW of Naples responded

Thank you for your business and kind words for Tara. She is certainly committed to ensuring that all our guests receive the ultimate guest experience from start to finish. We are fortunate to have her on our team of professionals, taking great care of our valued guests. Best Regards, Flavio Galasso General Manager

January 12, 2026

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This location's service department continues to provide top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. More

by Hao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 13, 2026

Germain BMW of Naples responded

Thank you for leaving our service team this positive feed. We are pleased to know you appreciate the video inspection and thank you for your understading while we navigate the renovations. I know we are all looking forward to the completion day. Best Regards, Flavio Galasso General Manager

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