Patrick Zimmerman | Page 11

Work performed was fine, follow up was not. Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it, it was covered under my service contract, but they would need to order the parts. It would likely be a two day job, and it sounded like he wasn't really looking forward to asking the technicians to perform the work. They gave me the option to keep the truck on the lot or take it home until parts arrived, Called back 4 or 5 days later when I heard nothing, I was told that they would call me when the parts came in, but it wasn't going to happen until first week of July. After hearing nothing, called back again 3rd week of July. Parts were in... by the conversation, it sounded like the parts had been sitting there for quite a while. Took the next available appointment and now my sunroof works. The service work performed was fine, just frustrating to have a lack of follow-up and for this to take such a long time. More

by jwigal Verified Customer Verified Customer

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I got my car in earlier the day before my appointment. This let them start the job earlier. Even snuck an inspection so that saved me another trip in This let them start the job earlier. Even snuck an inspection so that saved me another trip in More

by B37hennessy Verified Customer Verified Customer

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Love going there and love working with Makayla! The dealership is very accepting and far from pushy. They have always been there to help when I needed it wether purchasing a vehicle ( I’ve bought 4 fro dealership is very accepting and far from pushy. They have always been there to help when I needed it wether purchasing a vehicle ( I’ve bought 4 from them ) or service. I’ve purchased 3 of the 4 vehicles from Makayla. She’s very knowledgeable about the vehicles I’ve been interested in, not pushy to sell, and went out of her way to make sure I was put in exactly what I needed. She even offered to come in on her day off to help me out. I will continue to use Cortese Ford and will continue to go to Makayla as my sales person! More

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They were able to get me in quickly and completed the work ahead of schedule. Service representative was knowledgeable and friendly. I would recommend to friends and family work ahead of schedule. Service representative was knowledgeable and friendly. I would recommend to friends and family More

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Phones down and was not advised of this...therefore was not sure if any issues were found or that car was ready to be picked up. not sure if any issues were found or that car was ready to be picked up. More

by erin_ogorman Verified Customer Verified Customer

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I am always pleased with Cortese. I explained that I had a dash alert that a brake light was out- bulb fault. Had an immediate appointment a dash alert that a brake light was out- bulb fault. Had an immediate appointment More

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Great dealer. Always courteous and helpful.Always Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible wait time. Explain if there is a problem to be fixed. More

by jheidt4313 Verified Customer Verified Customer

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Great service and great people friendly people very clean service department all my questions were answered they gave me a rental car which was clean clean service department all my questions were answered they gave me a rental car which was clean More

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My car still tells me I need an oil change and that was what I was charged for. You didn't do the 100,000 check up, and I asked you to. I tried calling patrick,Patrick, person who handled my car and he nev what I was charged for. You didn't do the 100,000 check up, and I asked you to. I tried calling patrick,Patrick, person who handled my car and he never called back More

by cbuttons58 Verified Customer Verified Customer

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Professional, Quality work, Excellent I have done business with Cortese Service Dept. for 16 years. Everyone has always been, professional, done excellent service work, personnel are cou I have done business with Cortese Service Dept. for 16 years. Everyone has always been, professional, done excellent service work, personnel are courteous, friendly. Great More

by LEANDRAKOSMOSKI Verified Customer Verified Customer

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