Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis

Patrick Packenham | Page 7

Service Director

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Patrick Packenham

August 27, 2023

Dealership Rating
Employee Rating

So far my experience with Copeland Subaru has been great. There seems to be an issue with a tire on a new car I just purchased. They repaired it twice and promised to make sure it is fully taken care of. More

by marydcauley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Bertrand, Chris DaCosta , Max Martin-Simmons

Aug 28, 2023

Copeland Subaru Hyannis responded

Thank you for your kind review, Mary! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Please don't hesitate to reach out if you need any further assistance with the tire, or with any other vehicle needs! Bryan Scarpellini Managing Partner

August 01, 2023

Dealership Rating
Employee Rating

What a pleasure to work with Copeland Subaru. George (our salesperson) was outstanding. He took the time to let me drive every model so that I could see which Subaru I really wanted. He was so More

by judy25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Costa, Bryan Scarpellini , Justin Phillips

Aug 03, 2023

Copeland Subaru Hyannis responded

Judy, Thank you for sharing your experience with us! We're happy to hear it went well working with George, Justin, and Bryan. We hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

July 28, 2023

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I am a repeat customer of Copeland Subaru! The staff are friendly and accommodating. Robert was involved when I bought my first Subaru four years ago and I was happy to work with him on the pu More

by Erin L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Thomas McCarthy, Robert Wayburn, Phi

Jul 30, 2023

Copeland Subaru Hyannis responded

Thank you so much for your kind words, Erin, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

July 18, 2023

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Employee Rating

I had a very pleasant experience with both the sales and finance department on the purchase of my new Subaru forester. Max was very efficient, organized and honest. Max was extremely knowledgeable about the More

by stephaniejohn838
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris DaCosta, Bryan Scarpellini , Brittany Calle, Everton Gouveia, Max Martin-Simmons, Thomas McCarthy, Sean in Finance

Jul 18, 2023

Copeland Subaru Hyannis responded

Thank you, Stephanie! It's great to hear that Max was able to demonstrate our commitment to customer service. We appreciate your recommendation and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 23, 2023

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Employee Rating

George was so helpful . He really went out of the way to help me . I had experience with other dealers . Now I will never go to another dealer. The service department w More

by LAUREL.Galvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Bertrand, George Costa, Bryan Scarpellini , Brittany Calle

May 24, 2023

Copeland Subaru Hyannis responded

Laurel, It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

December 05, 2022

Dealership Rating
Employee Rating

I’ve had some problems in the past but I believe they have turned things around and I am very satisfied with Copeland Subaru. More

by RILEYSU
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn

Dec 05, 2022

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 25, 2022

Dealership Rating
Employee Rating

Checked tire, could not be fixed, replaced it. In & out quickly, very helpful staff 💕😊✝️ Happy😊😊😊 More

by JFT36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

May 25, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 24, 2022

Dealership Rating
Employee Rating

The best. .. accommodated me even though they were all booked up because of special circumstances. Great dealership! More

by SPORN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

May 25, 2022

Copeland Subaru Hyannis responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

May 20, 2022

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Employee Rating

I needed some accessories installed on my new car and the service department accommodated my schedule and actually finished in the estimated time. It’s not the closest dealership but I will still consider go More

by ANDREE.HOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

May 23, 2022

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

May 18, 2022

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Employee Rating

A welcoming crew led by Service Manager, Patrick Packenham, who should be cloned. I always feel secure after having my car serviced with this crew. More

by JELFRAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

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