Patrick Packenham | Page 5

Excellent, professional dealership that is well-staffed and all employees are friendly and helpful. They are easy to work with and not aggressive, by any means. I would recommend going here to all. and all employees are friendly and helpful. They are easy to work with and not aggressive, by any means. I would recommend going here to all. More

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Nothing but perfect service from Subaru. I will now get my car serviced from here for as long as I own it. Excellent!!! I will now get my car serviced from here for as long as I own it. Excellent!!! More

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Needed service for valve problem on 2011 Outback with 95 k miles.Problem was addressed promptly and I was advisedat each step in the process. k miles.Problem was addressed promptly and I was advisedat each step in the process. More

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Subaru cars generally sell themselves. However, the service and care I get at Copeland Subaru of Hyannis has made me a lifer. And I have owned two Lexus cars in the past! However, the service and care I get at Copeland Subaru of Hyannis has made me a lifer. And I have owned two Lexus cars in the past! More

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Service good, couldn't believe to check my A/C system costs $175. For an evaluation. Really. They also said I needed my fluids changed which I already had done. Still waiting on my passenger seat to come costs $175. For an evaluation. Really. They also said I needed my fluids changed which I already had done. Still waiting on my passenger seat to come in, mine has a defective airbag system. Been 3 months now. UGH More

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Always excellent customer service. Waiting area is clean and water/coffe/ snacks are available. Our experience has always been positive. Waiting area is clean and water/coffe/ snacks are available. Our experience has always been positive. More

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Overall my experience since buying my car I am very happy with Copeland! The staff is excellent and so consistently kind, supportive and helpful. Tristan, Abby and Essence especially have made my visits part with Copeland! The staff is excellent and so consistently kind, supportive and helpful. Tristan, Abby and Essence especially have made my visits particularly memorable in their ease of communication, willingness to assist on all levels and honest straightforwardness when it comes to service. I give them a 10+A+…it is always a pleasure and fun too🙏🫶 More

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I had an emergency check engine light come on and they fit me in on a holiday weekend. Diagnosed and fixed the problem. They were amazing professional understanding and my car was fixed in 3 hours. I fit me in on a holiday weekend. Diagnosed and fixed the problem. They were amazing professional understanding and my car was fixed in 3 hours. I am from NY and would consider buying my next Subaru from Copeland! More

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Service here is great. They are efficient, quick and attentive. I came in cold for a leaky tire. They took me immediately and reminded me I was due for an oil change and ti They are efficient, quick and attentive. I came in cold for a leaky tire. They took me immediately and reminded me I was due for an oil change and tire rotation. They did everything in less than an hour. Excellent service here. More

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The service at this Copeland Subaru dealership truly is the "ultimate customer experience". The service staff has that healthy mix of professionalism and friendliness. They even seem downright happy to be the "ultimate customer experience". The service staff has that healthy mix of professionalism and friendliness. They even seem downright happy to be working there. I was impressed last year how they were "on it" and knowledgeable when I came in for an air-conditioning recall. They even checked and took care of other extended warranty/recall issues while they had the car. This week, I scheduled an appointment to take care of a DCM extended warranty issue, where my battery kept losing charge. Michelle asked me a few questions and explained exactly what the problem was. They fixed the problem and even provided me with a new battery. In general, I'm extremely impressed with the spacious, well-lit, efficient service entrance. Because the dealership invests in having this efficiency, there is always a service staff member who is available to take care of you right away. I also noticed that the service staff really work as a team and easily keep in touch with each other regarding needed service, parts, and briefing customers on service progress. I know excellence when I see it, and I appreciate it. More

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