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Patrick Packenham

Overview Reviews (180) Inventory (76)

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Patrick Packenham

Patrick Packenham | Page 14

Service Director

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9

180 Reviews

Overview Reviews (180) Inventory (76)

4.9

180 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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180 Reviews of Patrick Packenham

September 25, 2021

Dealership Rating

Employee Rating

Excellent service, friendly atmosphere, realistic rates and quality workmanship. Pleasant waiting room. Service done timely. and quality workmanship. Pleasant waiting room. Service done timely. More

by kpeters57

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Sep 25, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

September 21, 2021

Dealership Rating

Employee Rating

Everyone was professional- kind and courteous. The tech was very thorough, and a loaner vehicle was offered with report of the issues. was very thorough, and a loaner vehicle was offered with report of the issues. More

by CHERIWEBER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Sep 22, 2021 -

Copeland Subaru Hyannis responded

Thank you, Cheri, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 16, 2021

Dealership Rating

Employee Rating

The service crew is committed to making the customer experience outstanding from start to finish. experience outstanding from start to finish. More

by Happy Customer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bryan Scarpellini , Everton Gouveia

Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 16, 2021

Dealership Rating

Employee Rating

George is great, I always enjoy working with him. It’s clean. Everyone is friendly. clean. Everyone is friendly. More

by JOWARD4NU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas McCarthy

Sep 16, 2021 -

Copeland Subaru Hyannis responded

Hello, Thank you for the kind words for George and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 16, 2021

Dealership Rating

Employee Rating

had 60k mile service . dealt with patrick p, who was a complete professional. Explain how long it would take , contacted me as questions arose and followed through until I left. complete professional. Explain how long it would take , contacted me as questions arose and followed through until I left. More

by frankcol

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else.

September 15, 2021

Dealership Rating

My SaIes consultant is great, I come to Subaru of Hyannis for his excellent customer service! I have bought a few cars from George and am very happy with them! I am always kept up to date when my car is gett for his excellent customer service! I have bought a few cars from George and am very happy with them! I am always kept up to date when my car is getting serviced! More

by KCAREYLMT

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: George Costa

Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come!

September 15, 2021

Dealership Rating

Employee Rating

Everyone was friendly and professional. Pat was helping get some fobs synchronize with car. Everything went smoothly. get some fobs synchronize with car. Everything went smoothly. More

by DR6911

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff at parts very helpful pleasant to work with

Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis.

September 15, 2021

Dealership Rating

Employee Rating

Prompt and efficient dealership serviced my car in a timely manner, recommended more services for service timely manner, recommended more services for service More

by MICHSUN1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Girl in service

Sep 15, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 15, 2021

Dealership Rating

Employee Rating

The interactions were friendly. Better communication of needed or not needed service would have been helpful. A fair adjustment to complaint was much appreciated. needed or not needed service would have been helpful. A fair adjustment to complaint was much appreciated. More

by YCFINN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words for our team and for taking the time to leave us this wonderful feedback!

September 15, 2021

Dealership Rating

Employee Rating

Great customer service and timely service. Representatives are accommodating and respectful. Always a smile on everyone's face Representatives are accommodating and respectful. Always a smile on everyone's face More

by Abayer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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